Customer Service Representative (CSR)

FF Inc; Baton Rouge (LA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay + bonus structure

Comprehensive training

Opportunities for advancement

Supportive team-oriented environment

Job summary

A customer service company in Baton Rouge is looking for a Customer Service Representative to assist customers with inquiries and resolve issues. This full-time position requires strong verbal communication and problem-solving skills. Ideal candidates should enjoy helping people and thrive in fast-paced environments. Competitive pay and opportunities for advancement are offered. Join a supportive team focused on providing a positive customer experience.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, patient, and professional demeanor.
• Ability to handle customer concerns with problem-solving and empathy.
• Basic computer and data-entry skills.

Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone.
• Answer questions about products, services, policies, and account information.
• Help resolve customer concerns and elevate issues as necessary.
• Process transactions, orders, payments, or account updates.

Skills

Strong verbal communication

Problem solving

Teamwork

Time management

Customer engagement

Interpersonal skills

Job description

Customer Service Representative

Location: Baton Rouge, LA

Employment Type: Full-Time

Base Pay Range: $50,000.00/yr - $65,000.00/yr

About The Position

We are seeking a reliable, customer‑focused Customer Service Representative to join our team full‑time. In this role, you will assist customers with inquiries, resolve issues, and provide a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast‑paced environments, and seeks a stable, long‑term opportunity with room to grow.

Key Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and, when necessary, elevate issues
• Process transactions, orders, payments, or account updates (as required)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow‑up
• Contribute to meeting service goals, quality standards, and team performance metrics

Qualifications

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem‑solving and empathy
• Basic computer and data‑entry skills
• Strong time‑management and reliability – consistent attendance is essential
• Prior customer service, retail, call‑center, or hospitality experience is preferred but not required
• Ability to work a full‑time schedule (40 hours per week)

What We Offer

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team‑oriented environment

Who Thrives In This Role

This position is ideal for individuals who are patient, solutions‑driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills: customer relationship management, email communication, problem solving, teamwork, time management, excellent communication skills, organization, ownership, sales orientation, active listening, basic computer skills, customer engagement, solution‑oriented demeanor, product knowledge, tech‑savvy, interpersonal skills, CRM proficiency, persuasion, adaptability, technology navigation, relationship building, sales skills.