Job File Audit & Coordination Specialist

SERVPRO of Bountiful; North Salt Lake (UT); On-site; USD 32,000 - 46,000; Full time

Job summary

SERVPRO of Bountiful is hiring a Franchise Job File Coordinator to support customers through challenging situations with focus on accuracy and efficiency. This role involves handling job file coordination, estimates, reporting, and maintaining clear communications with clients and team members.

The ideal candidate will have 2+ years of administrative experience, strong organizational skills, and proficiency in Microsoft Office, with a background in restoration or insurance services preferred.

Qualifications

• 2+ years of administrative or office-related experience.
• Experience in commercial cleaning/restoration or insurance/service industry is desired.
• Experience with writing estimates, job file processes, and quality assurance is a plus.
• Outstanding written and verbal communication skills with a courteous and professional tone.
• Ability to stay calm and professional in tense situations.
• Excellent organizational skills and strong attention to detail.
• Self-motivated and goal-oriented.
• Capable of working in a fast-paced, team-oriented office.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to learn new software including Xactimate and proprietary tools.
• Minimum of HS Diploma/GED; associate/bachelor’s preferred.

Responsibilities

• Monitor job file status and audit status.
• Maintain job file WIPs and client requirements.
• Review and validate initial field documentation.
• Create preliminary estimates.
• Coordinate daily job file activities and audits.
• Prepare job file reports and backups.
• Maintain internal and external communications.
• Complete and review job file documentation for final upload and audit.
• Perform job close-out.

Skills

Administrative experience

Excellent communication skills

Calm under pressure

Strong organizational skills

Team-oriented

Education

HS diploma/GED; associate or bachelor preferred

Tools

Microsoft Office (Outlook, Word, Excel)

Xactimate (basic)

Job description

SERVPRO of Bountiful is hiring a Franchise Job File Coordinator to support customers through challenging situations with focus on accuracy and efficiency. This role involves handling job file coordination, estimates, reporting, and maintaining clear communications with clients and team members.

The ideal candidate will have 2+ years of administrative experience, strong organizational skills, and proficiency in Microsoft Office, with a background in restoration or insurance services preferred.