Restoration Job File Coordinator

IICRC; Albany (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Dental insurance

Job summary

SERVPRO Franchise is seeking a proactive Job File Coordinator to manage communications, monitoring, and audits for fire and water remediation projects. You will draft preliminary estimates, coordinate daily job file activity, and ensure accurate documentation while delivering excellent client service.

Ideal candidates bring 2+ years of admin experience, strong Microsoft Office skills, and the ability to learn Xactimate and proprietary software.

Qualifications

• 2+ years administrative or office-related experience
• Experience in commercial cleaning/restoration or insurance/service industry is desired
• Experience with writing estimates and job file processes is a plus
• Excellent written and verbal communication, professional tone
• Ability to stay calm in tense situations
• Strong attention to detail and organization
• Learn new software including Xactimate and proprietary tools
• Background check as required by law

Responsibilities

• Monitor job file status and audit status
• Maintain job file WIPs
• Ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimates
• Perform daily job file coordination and reporting
• Maintain internal and external communications
• Complete and review job file documentation for upload and audit
• Perform job close-out

Skills

Administrative experience

Communication skills

Organizational skills

Self-motivated

Team-oriented

Multitasking

Education

HS Diploma/GED

AA/BA degree preferred

Tools

Microsoft Office

Xactimate

Proprietary software

Job description

SERVPRO Franchise is seeking a proactive Job File Coordinator to manage communications, monitoring, and audits for fire and water remediation projects. You will draft preliminary estimates, coordinate daily job file activity, and ensure accurate documentation while delivering excellent client service.

Ideal candidates bring 2+ years of admin experience, strong Microsoft Office skills, and the ability to learn Xactimate and proprietary software.