Job File Coordinator - Project Coordinator

SERVPRO of South Bend, NE/W. St. Joseph County; Mishawaka (IN); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Opportunity for advancement

Job summary

SERVPRO of South Bend, NE/W. St. Joseph County is seeking a detail-oriented Job File Coordinator to keep restoration projects organized, customers informed, and work moving smoothly from start to finish.

You will monitor active jobs, coordinate with field crews and office staff, and ensure documentation is accurate. This role emphasizes proactive communication and problem solving in a fast-paced environment.

We offer competitive benefits and opportunities for advancement within a supportive team.

Qualifications

• Must be organized, detail-oriented, and able to track multiple projects.
• Proactive, able to follow through and solve problems.
• Experience in office administration, project coordination, or customer service.
• Experience in restoration, construction, insurance, or claims administration is a plus.

Responsibilities

• Keep projects organized: Monitor active jobs, track progress, and ensure project files are up to date.
• Coordinate with the team: Work with field crews, managers, and office staff to keep projects moving forward.
• Communicate with customers: Provide updates and maintain professional communication with customers and insurance representatives.
• Review documentation: Check project photos, forms, estimates, and other records for accuracy.
• Support scheduling: Help coordinate daily work orders, project priorities, and upcoming service appointments.
• Support billing: Help prepare completed projects for invoicing by ensuring all required documentation is accurate.
• Solve problems: Identify missing information, follow up with the right people, and prevent delays.

Skills

Organizational skills

Attention to detail

Computer skills

Multi-project management

Proactive attitude

Office administration experience

Customer service experience

Job description

Future Opening: Job File Coordinator - Project Coordinator

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)

SERVPRO is hiring a Job File Coordinator.

Are you organized, detail-oriented, and great at keeping people and projects on track?

SERVPRO is looking for a Job File Coordinator to join our team. This position plays an important role in keeping restoration projects organized, customers informed, and work moving efficiently from start to finish.

If you enjoy solving problems, communicating with people, and making sure the details don't fall through the cracks, this could be a great opportunity for you.

What You'll Do

• Keep projects organized: Monitor active jobs, track progress, and ensure project files are accurate and up to date.
  
• Coordinate with the team: Work closely with field crews, managers, and office personnel to keep projects moving forward.
  
• Communicate with customers: Provide updates, coordinate information, and maintain professional communication with customers and insurance representatives.
  
• Review documentation: Check project photos, forms, estimates, and other records for accuracy and completeness.
  
• Support scheduling: Help coordinate daily work orders, project priorities, and upcoming service appointments.
  
• Support billing: Help prepare completed projects for invoicing by ensuring all required documentation is accurate and complete.
  
• Solve problems: Identify missing information, follow up with the right people, and help prevent unnecessary delays.
  

What We're Looking For

• Strong organizational skills and attention to detail.
  
• Confidence using computers, software, and digital tools.
  
• Ability to manage multiple projects and changing priorities.
  
• A proactive attitude and willingness to follow through.
  
• Previous office administration, project coordination, or customer service experience.
  
• Experience in restoration, construction, insurance, or claims administration is a plus, but not required.

About Us

Our company is a family-owned and operated franchise that has been in business over 10 years. We focus on the continued growth and development of our technicians utilizing SERVPRO's training programs. The atmosphere at our company makes coming to work more like being part of the team and less like a job. For more information, please visit us at www.servprosouthbend.com.

Compensation: $45,000.00 - $50,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.