Project File & Coordination Specialist (Benefits Included)

ServiceMaster by McCann; Mishawaka (IN); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

401(k)

Opportunity for advancement

Job summary

SERVPRO is hiring a Job File Coordinator to keep restoration projects organized, inform customers, and move work efficiently from start to finish. If you enjoy solving problems and staying on top of details, this could be the right fit.

You’ll monitor progress, coordinate with field crews and office staff, provide updates to customers and insurers, review documentation, and assist with scheduling and billing to prevent delays. A proactive mindset and strong communication skills are essential.

Qualifications

• Excellent organizational skills and attention to detail.
• Proficient with computers and digital tools.
• Ability to manage multiple projects and changing priorities.
• Proactive, follow-through attitude.
• Office administration, project coordination, or customer service experience.
• Experience in restoration, construction, or insurance is a plus, not required.

Responsibilities

• Keep projects organized: Monitor active jobs, track progress, and ensure project files are accurate and up to date.
• Coordinate with the team: Work closely with field crews, managers, and office personnel to keep projects moving forward.
• Communicate with customers: Provide updates, coordinate information, and maintain professional communication with customers and insurance representatives.
• Review documentation: Check project photos, forms, estimates, and other records for accuracy and completeness.
• Support scheduling: Help coordinate daily work orders, project priorities, and upcoming service appointments.
• Support billing: Help prepare completed projects for invoicing by ensuring all required documentation is accurate and complete.
• Solve problems: Identify missing information, follow up with the right people, and help prevent unnecessary delays.

Skills

Organizational skills

Attention to detail

Computer literacy

Multitasking

Proactive attitude

Office administration experience

Customer service experience

Job description

SERVPRO is hiring a Job File Coordinator to keep restoration projects organized, inform customers, and move work efficiently from start to finish. If you enjoy solving problems and staying on top of details, this could be the right fit.

You’ll monitor progress, coordinate with field crews and office staff, provide updates to customers and insurers, review documentation, and assist with scheduling and billing to prevent delays. A proactive mindset and strong communication skills are essential.