Job File Coordinator

SERVPRO Team Friermuth; Puyallup (WA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Vision insurance

Paid time off

Training & development

Employee discounts

Wellness resources

Opportunity for advancement

Job summary

SERVPRO Team Friermuth is seeking a proactive Job File Coordinator to support restoration projects and customer communication in a fast-paced SERVPRO franchise. You will handle estimates, file coordination, and audits while ensuring client requirements are met.

The role offers a hybrid work option with regular hours and opportunities for advancement within the franchise. Strong organizational skills and a customer-focused mindset are essential.

Qualifications

• 2+ years of administrative or office experience.
• Experience in commercial cleaning/restoration or insurance/service industry preferred.
• Experience with estimates and job file processes.
• Excellent written and verbal communication.
• Organizational skills and attention to detail.
• Ability to work in a fast-paced, team-oriented office.
• Proficiency in Microsoft Office.
• Ability to learn new software including Xactimate.
• Minimum of HS/GED.
• Able to pass background check and drug screen.

Responsibilities

• Monitor job file status and job file audit status.
• Maintain job file WIPs.
• Monitor and ensure client requirements are followed.
• Review and validate initial field documentation.
• Create preliminary estimate.
• Daily job file coordination, including preparing job file reports, backup, and audit process.
• Maintain internal and external communications.
• Complete and review job file documentation for final upload and audit.
• Perform job close-out.

Skills

Administrative experience

MS Office

Communication skills

Organizational skills

Detail oriented

Team environment

Learn new software

Xactimate

Education

High school diploma or GED

Tools

Xactimate

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Do you love helping people through difficult situations?
Then don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!
Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Job Description:
Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.
Monday - Friday / 8am - 5pm
Benefits:

• Dental insurance- Available day 1
• Health insurance- Available day 1, with 5 different plans to select from
• Vision insurance- Available day 1
• Paid vacation time
• 401(k) after 1 year with 4% employer match
• 6 paid holidays + 1 floating holiday throughout the calendar year after 90 days
• Health savings account
• Paid sick leave
• Employee referral program
• Career path planning and training
• Employee recognition programs

Responsibilities:

• Monitor job file status and job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out

Qualifications:

• 2+ year(s) of administrative or office-related experience and business experience
• Experience in the commercial cleaning and restoration or insurance/service industry is strongly desired
• Experience with writing estimates, job file processes, and quality assurance, a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED
• Ability to successfully complete a Servpro required background check and drug screen subject to applicable law.

SERVPRO Team Friermuth supports and hires our military veterans and spouses!
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
Flexible work from home options available.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.