Job File Coordinator/ Estimator

SERVPRO of Duncanville/DeSoto; Dallas (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Competitive salary

Job summary

SERVPRO of Duncanville/DeSoto is seeking a diligent Job File Coordinator to support our restoration team in Dallas, TX. You will handle customer communications, data entry, and file management to ensure accurate claim documentation.

The ideal candidate is organized, detail-oriented, proficient with phones, and capable of multitasking in a fast-paced service environment. This role offers a competitive salary and benefits, with opportunities to learn and grow within the SERVPRO franchise.

Qualifications

• 1+ year of administrative or office-related experience.
• Customer service experience, quality assurance, and scheduling a plus.
• Experience in the service industry environment a plus.
• Outstanding written and verbal communication skills, including proper pronunciation and grammar.
• Polite, confident, and excellent customer service skills, including listening and questioning skills.

Responsibilities

• Provide excellent customer service.
• Communicate details to Clients as related to claims.
• Perform detailed and accurate data entry.
• Build Estimates for Restoration damage.
• Take ownership of the job until completed.
• Perform general administration duties.
• Assist other departments, as needed.

Skills

Phone skills

Analytical

Multi-tasking

Interpersonal skills

Self-motivation

Ownership mindset

Job description

Benefits:

• Competitive salary
• Health insurance
• Paid time off

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with the opportunity to learn and grow.

Primary Responsibilities

• Provide excellent customer service
• Communicate details to Clients as related to claims
• Perform detailed and accurate data entry
• Build Estimates for Restoration damage
• Take ownership of the job until completed
• Perform general administration duties
• Assist other departments, as needed

Position Requirements

• Ability to learn new software systems
• 1+ year(s) of administrative or office-related experience
• Customer service experience, quality assurance, and scheduling a plus
• Experience in the service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills