Job Description Title/Marketing Title Bilingual Customer Service Representative

Inmate Calling Solutions, LLC; St. Louis (MO); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

DailyPay access to earned wages

Comprehensive benefits

Paid Time Off

401(k) employer match

Weekly pay

Job summary

Keefe is hiring a Customer Service Representative to serve Access Securepak and Access Corrections customers in the St. Louis metropolitan area. The role includes inbound calls and chat, processing orders and providing product knowledge, with a four-week training program from 8am to 4pm, Monday–Friday.

Starting wage is $21.50 per hour with a $300 hiring bonus and a monthly performance bonus up to $300. This full-time position offers benefits, DailyPay access to earned wages, and a path for

Qualifications

• High school diploma or GED required or equivalent experience.
• Must be 18 years of age or older.
• Proficient in both English and Spanish (speaking and writing).
• Able to work days, evenings, Saturdays, and holidays.
• Attends four-week training 8am–4pm, Monday–Friday.
• Basic PC knowledge and MS Office skills.
• Prior customer service experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Provide inbound customer service via phone and chat for Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments, and answer questions.
• Perform a variety of administrative tasks arising from customer calls or chats.
• Meet or exceed performance metrics and quality standards.
• Complete other duties assigned by management.

Skills

Bilingual Spanish/English

Customer service experience

Typing 30 wpm

Microsoft Office basics

Effective communication

Professional telephone voice

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Wage Rate

$21.50/hour

Overview

Are you looking for a career with premium benefitsand the potential for growth?

At Keefe, we’ve created somethingspecial, a better place to work and grow. Manyemployees start just expecting a paycheck but end upwith a rewarding career. We provide exceptionaltraining and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

About This Position

***Must live in the St. Louis, Missouri metropolitan area******Must be fluent in both English and Spanish***

Starting Wage $21.50 per hourHiring Bonus: $300Monthly performance-based bonus opportunity up to $300

Full time with BenefitsTraining: M-F 8am-4pm (4 weeks)2nd Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm

The Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge.

Essential Functions, Duties, and Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments and answer customer questions.
• Process a variety of administrative tasks as a result of the customer call or chat.
• Consistently meet establish performance metrics and quality standards.
• Complete other duties assigned by management.

What You'll Need

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must be at least 18 years of age.
• Proficient in Spanish and English (Speaking and Writing).
• Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays.
• Ability to attend four-week training from 8am to 4pm Monday through Friday.
• Knowledge of basic PC and Microsoft Office skills.
• Prior customer service experience preferred.
• Excellent verbal and written communication skills.
• Professional and upbeat telephone voice.
• Ability to type 30 wpm.
• Must live in the St. Louis metropolitan area.

Benefits

Keefe offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage
  • Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

Keefe also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:

• Paid Time Off
• Company Match for the 401(k) Retirement Savings Plan
• Weekly Pay
• We now also offer DailyPay providing you immediate access to earned wages.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:https://tkcholdings.com/privacy-policy-108