Customer Service Representative

TKC Holdings, Inc.; Missouri; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Tuition Reimbursement

Paid Training

Career Advancement

Job summary

TKC Holdings, Inc. is seeking a Customer Service Representative in the St. Louis area to handle inbound calls and chats for Access Securepak and Access Corrections. You will process orders, track shipments, and answer customer questions in a designated office setting.

Training runs Monday–Friday for four weeks from 8am–4pm. Shift options include 2pm–11pm and Saturday 10am–4pm, with a $300 hiring bonus and monthly performance bonuses up to $300. Benefits are included for full-time staff.

Qualifications

• High school diploma or GED required.
• Prior customer service experience.
• Ability to type 30 wpm and use MS Office.

Responsibilities

• Provide inbound customer service via phone and chat for Access Securepak and Access Corrections customers.
• Process orders, deposits, track shipments, and answer questions.
• Perform administrative tasks from customer calls/chats and meet performance metrics.

Skills

Customer service

Typing 30 wpm

Microsoft Office

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Wage Rate

$19.50/hour

Overview

Are you looking for a career with premium benefitsand the potential for growth?

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We are proud to be a military and veteran friendly employer.

About This Position

***Must live in the St. Louis, Missouri metropolitan area***

Starting Wage $19.50 per hour

Hiring Bonus: $300

Monthly performance-based bonus opportunity up to $300

Full time with Benefits

Training: M-F 8am-4pm (4 weeks)

Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm

The Customer Service Representative will be the primary contact for Access Securepak and Access Corrections customers. You will place orders, handle questions for package programs regarding order status, return processing, and product knowledge.

You will work in the office. You will report to the Call Center Director.

Essential Functions/Main Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments and answer customer questions.
• Process a variety of administrative tasks as a result of the customer call or chat.
• Meet establish performance metrics and quality standards.
• Other responsibilities as determined by our needs.

What You'll Need

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must be at least 18 years of age.
• Meet availability requirements that includes, days, evenings, Saturdays, and holidays.
• You will attend four-week training from 8 am to 4 pm Monday through Friday.
• Knowledge of basic PC and Microsoft Office skills.
• Prior customer service experience.
• Experience interpreting and responding to customer requests.
• Upbeat telephone voice.
• Can type 30 wpm.
• Must live in the St. Louis metropolitan area.

Benefits

We care about our employees and offer benefits that support your health, finances, and career growth.

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108