Bilingual Customer Service Representative

TKC Holdings, Inc.

Missouri

On-site

USD 24,435 - 34,801

Full time

14 days+

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Benefits offered by this job

Medical with prescription coverage

Dental

Vision

Paid Time Off

Weekly Pay

DailyPay for immediate wage access

Job summary

A leading provider of correctional services seeks a Bilingual Customer Service Representative in Missouri. You will support customers, process orders, and manage inquiries in both English and Spanish. A high school diploma, bilingual proficiency, and prior experience are preferred. The role offers $21.50/hour, a signing bonus, and comprehensive benefits including medical, dental, and 401(k). Training is provided, and the working environment promotes growth and stability.

Qualifications

Must be at least 18 years of age.
Prior customer service experience preferred.
Availability for days, evenings, Saturdays, and holidays.

Responsibilities

Provide inbound customer service phone and chat support.
Process customer orders, deposits, and track shipments.
Complete administrative tasks as a result of customer inquiries.

Skills

Bilingual in English and Spanish

Excellent verbal and written communication skills

Basic PC and Microsoft Office skills

Typing speed of 30 wpm

Education

High school diploma or GED

Job description

Overview

Are you looking for a career with premium benefits and the potential for growth? At Keefe, we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

About This Position

Must live in the St. Louis, Missouri metropolitan area

Must be fluent in both English and Spanish

Starting Wage $21.50 per hour

Hiring Bonus: $300

Monthly performance-based bonus opportunity up to $300

Full Time with Benefits

Training: M-F 8am-4pm (3 weeks)

2nd Shift Availability: M-F 2pm-11pm and Saturday 10am-4pm

The Bilingual Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge.

Essential Functions, Duties, and Responsibilities

Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
Process customer orders, deposits, track shipments and answer customer questions.
Process a variety of administrative tasks as a result of the customer call or chat.
Consistently meet established performance metrics and quality standards.
Complete other duties assigned by management.

What You’ll Need

High school diploma or GED; or equivalent combination of education and experience.
Must be at least 18 years of age.
Proficient in Spanish and English (speaking and writing).
Availability for days, evenings, Saturdays, and holidays.
Attendance for two-week training from 8am to 4pm Monday through Friday.
Basic PC and Microsoft Office skills.
Prior customer service experience preferred.
Excellent verbal and written communication skills.
Professional and upbeat telephone voice.
Typing speed of 30 wpm.
Must live in the St. Louis metropolitan area.

Benefits

Keefe offers comprehensive benefits to all regular full-time employees:

Medical with prescription coverage
- Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
Dental
Vision
Basic Life and Basic Accidental Death and Dismemberment Insurance
Voluntary benefits (i.e., short term, long term disability and many more) may be selected to create the right package for you