Bilingual Customer Service Representative

Keefe Group, LLC; Missouri; On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Medical with prescription coverage

Dental

Vision

Paid time off

Weekly pay

DailyPay

Job summary

Keefe Group, LLC is looking for a Bilingual Customer Service Representative in the St. Louis metropolitan area. This role involves providing customer service support, processing orders, and maintaining performance standards. Candidates must be fluent in Spanish and English and possess a high school diploma or GED.

The position offers a starting wage of $21.50 per hour with a hiring bonus of $300. Comprehensive benefits are provided to full-time employees, including medical, dental, and vision coverage, along with paid time off and a 401(k) retirement savings plan.

Qualifications

• Must be at least 18 years of age.
• Prior customer service experience preferred.
• Professional and upbeat telephone voice.

Responsibilities

• Provide inbound customer service phone and chat support.
• Process customer orders and inquiries.
• Complete administrative tasks resulting from customer interactions.

Skills

Fluent in Spanish and English

Excellent verbal and written communication skills

Basic PC and Microsoft Office skills

Ability to meet availability requirements

Ability to type 30 wpm

Education

High school diploma or GED

Job description

Overview

Are you looking for a career with premium benefits and the potential for growth?

At Keefe, we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work today, get paid today!

We are proud to be a military and veteran friendly employer.

About This Position

Must live in the St. Louis, Missouri metropolitan area.

Must be fluent in both English and Spanish.

Starting Wage: $21.50 per hour.

Hiring Bonus: $300.

Monthly performance-based bonus opportunity up to $300.

Full time with Benefits.

Training: M-F 8am‑4pm (4 weeks).

2nd Shift Availability: M-F 2pm‑11pm and Saturday 10am‑4pm.

The Bilingual Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsibilities include placing orders, handling package program questions, and processing returns.

Essential Functions, Duties, and Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments and answer customer questions.
• Process a variety of administrative tasks as a result of the customer call or chat.
• Consistently meet established performance metrics and quality standards.
• Complete other duties assigned by management.

What You'll Need

• High school diploma or GED; or one to three months of related experience and/or training; or equivalent combination of education and experience.
• Must be at least 18 years of age.
• Proficient in Spanish and English (speaking and writing).
• Ability to meet availability requirements that include days, evenings, Saturdays, and holidays.
• Ability to attend four‑week training from 8am to 4pm Monday through Friday.
• Knowledge of basic PC and Microsoft Office skills.
• Prior customer service experience preferred.
• Excellent verbal and written communication skills.
• Professional and upbeat telephone voice.
• Ability to type 30 wpm.
• Must live in the St. Louis metropolitan area.

Benefits

Keefe offers comprehensive benefits to all regular full‑time employees:

• Medical with prescription coverage
• Dental
• Vision
• Basic life and basic accidental death and dismemberment insurance
• Voluntary benefits (e.g., short‑term, long‑term disability and many more)
• Paid time off
• Company match for the 401(k) retirement savings plan
• Weekly pay
• DailyPay providing immediate access to earned wages

EEO Statement

Equal Employment Opportunity Employer as to all protected groups, including veterans and individuals with disabilities.

We maintain a drug‑free workplace.