Customer Service Representative

Keefesupply; St. Louis, Northern (MO, KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

DailyPay

Hiring bonus

Monthly bonus up to $300

Job summary

Keefe seeks a diligent Customer Service Representative to handle inbound calls and live chat for Access Securepak and Access Corrections customers. The role requires processing orders, tracking shipments, and answering questions with a courteous, informed approach.

Starting wage is $19.50 per hour, with a 300 USD hiring bonus and a monthly performance-based bonus up to 300 USD. Training is four weeks (Mon-Fri, 8am–4pm) and shifts run Monday–Friday 2pm–11pm with Saturday 10am–4pm.

Qualifications

• High school diploma or GED or equivalent.
• Ability to meet availability including evenings and Saturdays.
• Attend four-week training from 8am to 4pm, Monday–Friday.
• Basic PC and MS Office skills.
• Prior customer service experience preferred.
• Excellent verbal and written communication skills.
• Professional and upbeat telephone voice.
• Ability to type 30 wpm.
• Must be at least 18 years old.
• Must live in the St. Louis metropolitan area.

Responsibilities

• Provide inbound customer service phone and chat support.
• Process customer orders, deposits, track shipments, and answer questions.
• Perform various administrative tasks as needed from calls or chats.
• Consistently meet performance metrics and quality standards.
• Complete other duties assigned by management.

Skills

Customer service

Phone support

Chat support

Typing 30 wpm

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Wage Rate

$19.50/hour

Overview

Are you looking for a career with premium benefitsand the potential for growth?

At Keefe, we’ve created somethingspecial, a better place to work and grow. Manyemployees start just expecting a paycheck but end upwith a rewarding career. We provide exceptionaltraining and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

About This Position

***Must live in the St. Louis, Missouri metropolitan area***

Starting Wage $19.50 per hour

Hiring Bonus: $300

Monthly performance-based bonus opportunity up to $300

Full time with Benefits

Training: M-F 8am-4pm (4 weeks)

Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm

The Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge.

Essential Functions, Duties, and Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.


• Process customer orders, deposits, track shipments and answer customer questions.


• Process a variety of administrative tasks as a result of the customer call or chat.


• Consistently meet establish performance metrics and quality standards.


• Complete other duties assigned by management.

What You'll Need

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.


• Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays


• Ability to attend four week training from 8am to 4pm Monday through Friday


• Knowledge of basic PC and Microsoft Office skills


• Prior customer service experience preferred


• Excellent verbal and written communication skills


• Professional and upbeat telephone voice


• Ability to type 30 wpm


• Must be at least 18 years old


• Must live in the St. Louis metropolitan area

Benefits

We care about our employees and offer benefits that support your health, finances, and career growth.

• Medical, Dental & Vision Insurance


• 401(k) Retirement Plan with Company Match


• Paid Time Off (PTO)


• Tuition Reimbursement


• Paid Training


• Career Advancement Opportunities


• Life Insurance & AD&D Coverage


• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108