Bilingual Customer Service Representative

Keefesupply; St. Louis (MO); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical w/prescription coverage

Dental

Vision

Paid Time Off

401(k) Retirement Savings Plan Match

Job summary

Keefesupply in St. Louis, Missouri is seeking a Bilingual Customer Service Representative fluent in English and Spanish. This role requires providing customer support for Access Securepak and Access Corrections, processing orders, and performing administrative tasks.

The position offers a starting wage of $21.50 per hour with a $300 hiring bonus, performance bonuses, and full-time benefits including medical, dental, and vision coverage. A four-week training program is required.

Qualifications

• Must live in the St. Louis metropolitan area.
• Proficient in Spanish and English (Speaking and Writing).
• Ability to type 30 wpm.

Responsibilities

• Provide inbound customer service phone and chat support.
• Process customer orders, deposits, track shipments.
• Complete administrative tasks resulting from customer interactions.

Skills

Fluency in English

Fluency in Spanish

Customer Service Skills

PC and Microsoft Office Skills

Communication Skills

Education

High school diploma or GED

Job description

Overview

Are you looking for a career with premium benefitsand the potential for growth?

At Keefe, we’ve created somethingspecial, a better place to work and grow. Manyemployees start just expecting a paycheck but end upwith a rewarding career. We provide exceptionaltraining and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

About This Position

Must live in the St. Louis, Missouri metropolitan area

Must be fluent in both English and Spanish

• Starting Wage $21.50 per hour
• Hiring Bonus: $300
• Monthly performance-based bonus opportunity up to $300
• Full time with Benefits
• Training: M-F 8am-4pm (4 weeks)
• 2nd Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm

The Bilingual Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge.

Essential Functions, Duties, and Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments and answer customer questions.
• Process a variety of administrative tasks as a result of the customer call or chat.
• Consistently meet established performance metrics and quality standards.
• Complete other duties assigned by management.

What You'll Need

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must be at least 18 years of age.
• Proficient in Spanish and English (Speaking and Writing).
• Ability to meet availability requirements that includes days, evenings, Saturdays, and holidays.
• Ability to attend four-week training from 8am to 4pm Monday through Friday.
• Knowledge of basic PC and Microsoft Office skills.
• Prior customer service experience preferred.
• Excellent verbal and written communication skills.
• Professional and upbeat telephone voice.
• Ability to type 30 wpm.
• Must live in the St. Louis metropolitan area.

Benefits

Keefe offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage
  • Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

Keefe also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:

• Paid Time Off
• Company Match for the 401(k) Retirement Savings Plan
• Weekly Pay
• We now also offer DailyPay providing you immediate access to earned wages.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108