Bilingual Customer Service Representative

TKC Holdings, Inc.; St. Louis (MO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

DailyPay

401(k) Match

Paid Time Off

Tuition Reimbursement

Paid Training

Career Advancement

Life Insurance

AD&D Coverage

Voluntary Benefits

Job summary

TKC Holdings, Inc. is hiring a Customer Service Representative in the St. Louis area to serve Access Securepak and Access Corrections customers. The role includes taking orders, answering questions, and handling shipments with a focus on quality and timely responses.

Requires bilingual English/Spanish, HS diploma, and availability including evenings and Saturdays. Full-time with benefits, initial 4-week training, and opportunities for bonuses are offered.

Qualifications

• High school diploma or GED required; 0–3 months related experience ok.
• Fluent in English and Spanish, written and spoken.
• Proficient PC skills and basic Microsoft Office knowledge.
• Prior customer service experience is preferred.

Responsibilities

• Provide inbound customer service via phone and chat for Access programs.
• Process orders, deposits, track shipments, and answer questions.
• Handle administrative tasks arising from calls or chats.
• Meet performance metrics and quality standards.
• Other duties assigned by management.

Skills

Bilingual English/Spanish

Customer service

Typing 30 wpm

Excellent communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

OverviewAre you looking for a career with premium benefits and the potential for growth?

Wage Rate $21.50/hour OverviewAre you looking for a career with premium benefits and the potential for growth? At Keefe, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today! We are proud to be a military and veteran friendly employer. About This Position

• Must live in the St. Louis, Missouri metropolitan area***
• Must be fluent in both English and Spanish***

Starting Wage $21.50 per hour Hiring Bonus: $300 Monthly performance-based bonus opportunity up to $300 Full Time With Benefits Training: M-F 8am-4pm (4 weeks) 2nd Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm The Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge. Essential Functions, Duties, And Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments and answer customer questions.
• Process a variety of administrative tasks as a result of the customer call or chat.
• Consistently meet establish performance metrics and quality standards.
• Complete other duties assigned by management.

What You’ll Need

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must be at least 18 years of age.
• Proficient in Spanish and English (Speaking and Writing).
• Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays.
• Ability to attend four-week training from 8am to 4pm Monday through Friday.
• Knowledge of basic PC and Microsoft Office skills.
• Prior customer service experience preferred.
• Excellent verbal and written communication skills.
• Professional and upbeat telephone voice.
• Ability to type 30 wpm.
• Must live in the St. Louis metropolitan area.

Benefits Benefits & Perks We care about our employees and offer benefits that support your health, finances, and career growth. Medical, Dental & Vision Insurance DailyPay - Work Today, Get Paid Today 401(k) Retirement Plan with Company Match Paid Time Off (PTO) Tuition Reimbursement Paid Training Career Advancement Opportunities Life Insurance & AD&D Coverage Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more. EEO Statement Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities. We maintain a drug‑free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108