Customer Service Representative

Keefe Group, LLC; Missouri; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company匹od

Paid Time Off (PTO)

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D Coverage

Voluntary Benefits

Job summary

Keefe Group, LLC in the St. Louis metropolitan area is hiring a full-time Customer Service Representative to handle inbound calls and chats for Access Securepak and Access Corrections. You will process orders, track shipments, and answer questions while meeting performance metrics.

Training runs 8am–4pm for four weeks, with shift options Mon–Fri 2pm–11pm and Sat 10am–4pm. The role offers daily pay access, a starting wage of $19.50 per hour, and a hiring bonus of $300 plus a monthly bonus up to

Qualifications

• High school diploma or GED (or equivalent)
• Ability to meet availability including days, evenings, Saturdays, and holidays
• Attend four weeks of training from 8am to 4pm, Monday through Friday
• Knowledge of basic PC and Microsoft Office skills
• Prior customer service experience preferred
• Excellent verbal and written communication skills
• Professional and upbeat telephone voice
• Ability to type 30 wpm
• Must be at least 18 years old
• Must live in the St. Louis metropolitan area

Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments and answer customer questions.
• Process a variety of administrative tasks as a result of the customer call or chat.
• Consistently meet established performance metrics and quality standards.
• Complete other duties assigned by management.

Skills

Customer service

Communication

Typing 30 wpm

PC basics / Microsoft Office

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Wage Rate

$19.50/hr

Overview

Are you looking for a career with premium benefitsand the potential for growth?

At Keefe, we've created somethingspecial, a better place to work and grow. Manyemployees start just expecting a paycheck but end upwith a rewarding career. We provide exceptionaltraining and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

About This Position

***Must live in the St. Louis, Missouri metropolitan area***

Starting Wage $19.50 per hour

Hiring Bonus: $300

Monthly performance-based bonus opportunity up to $300

Full time with Benefits

Training: M-F 8am-4pm (4 weeks)

Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm

The Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge.

Essential Functions, Duties, and Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments and answer customer questions.
• Process a variety of administrative tasks as a result of the customer call or chat.
• Consistently meet establish performance metrics and quality standards.
• Complete other duties assigned by management.

What You'll Need

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
• Ability to attend four week training from 8am to 4pm Monday through Friday
• Knowledge of basic PC and Microsoft Office skills
• Prior customer service experience preferred
• Excellent verbal and written communication skills
• Professional and upbeat telephone voice
• Ability to type 30 wpm
• Must be at least 18 years old
• Must live in the St. Louis metropolitan area

Benefits

We care about our employees and offer benefits that support your health, finances, and career growth.

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108