JD Edwards ERP Support Analyst — Enable Smooth Operations

Tyndale House Publishers; Carol Stream (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

Tyndale House Publishers is seeking an ERP Application Support Analyst (JD Edwards) to provide Tier 1–2 support for JDE and related ERP systems. You’ll troubleshoot issues, support finance, procurement, inventory, and sales modules, and perform user setup and security changes to enable smooth business operations.

You will work with IT leaders and business users to resolve problems, improve workflows, and ensure systems run reliably so teams can focus on delivering gospel-centered content.

Qualifications

• 1–3 years of experience with JD Edwards (JDE) or ERP systems.
• Experience supporting ERP applications, business systems, or financial systems.
• Strong troubleshooting, problem-solving, and documentation skills.
• Excellent communication and customer support mindset.

Responsibilities

• Provide Tier 1–2 support for JD Edwards (JDE) ERP system.
• Troubleshoot ERP system issues including access, navigation, and configuration.
• Support users across Finance, Procurement, Inventory, and Sales modules.
• Perform user account setup, role/security changes, and password resets.
• Analyze JDE errors, UBEs, and system logs; troubleshoot failed transactions.
• Reproduce issues in test/non-production environments; assist with orchestrator and integrations.
• Create and maintain SOPs, user guides, and knowledge base documentation.
• Train users on JD Edwards processes and workflows; support testing for updates.

Skills

JD Edwards (JDE)

ERP systems

Troubleshooting

Documentation

Communication

Tools

JDE Orchestrator

EDI

UBEs

JDE logs

SQL basics

Job description

Tyndale House Publishers is seeking an ERP Application Support Analyst (JD Edwards) to provide Tier 1–2 support for JDE and related ERP systems. You’ll troubleshoot issues, support finance, procurement, inventory, and sales modules, and perform user setup and security changes to enable smooth business operations.

You will work with IT leaders and business users to resolve problems, improve workflows, and ensure systems run reliably so teams can focus on delivering gospel-centered content.