ERP Application Support Analyst – JD Edwards

Tyndale House Publishers; Carol Stream (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

Tyndale House Publishers is seeking an ERP Application Support Analyst (JD Edwards) to provide Tier 1–2 support for JDE and related ERP systems. You’ll troubleshoot issues, support finance, procurement, inventory, and sales modules, and perform user setup and security changes to enable smooth business operations.

You will work with IT leaders and business users to resolve problems, improve workflows, and ensure systems run reliably so teams can focus on delivering gospel-centered content.

Qualifications

• 1–3 years of experience with JD Edwards (JDE) or ERP systems.
• Experience supporting ERP applications, business systems, or financial systems.
• Strong troubleshooting, problem-solving, and documentation skills.
• Excellent communication and customer support mindset.

Responsibilities

• Provide Tier 1–2 support for JD Edwards (JDE) ERP system.
• Troubleshoot ERP system issues including access, navigation, and configuration.
• Support users across Finance, Procurement, Inventory, and Sales modules.
• Perform user account setup, role/security changes, and password resets.
• Analyze JDE errors, UBEs, and system logs; troubleshoot failed transactions.
• Reproduce issues in test/non-production environments; assist with orchestrator and integrations.
• Create and maintain SOPs, user guides, and knowledge base documentation.
• Train users on JD Edwards processes and workflows; support testing for updates.

Skills

JD Edwards (JDE)

ERP systems

Troubleshooting

Documentation

Communication

Tools

JDE Orchestrator

EDI

UBEs

JDE logs

SQL basics

Job description

For more than 60 years, Tyndale has helped readers discover the life-giving truths of God’s Word. Today we’re one of the largest independently owned Christian publishers in the world. Though our business has grown, our mission remains the same: to open God’s Word to as many as possible in language they can relate to and understand.

Are you a technically curious problem-solver who enjoys helping others succeed? As an ERP Application Support Analyst – JD Edwards, you’ll provide day-to-day support for JDE and other critical business applications that enable Tyndale’s mission. This role is ideal for someone early in their ERP career who wants to deepen their JDE expertise while supporting business-critical processes in a collaborative, purpose-driven environment.

You’ll work closely with IT leaders, system administrators, and business users to troubleshoot issues, improve workflows, and ensure our systems run smoothly—so our teams can focus on advancing the gospel through meaningful content.

What You’ll Do

JD Edwards (JDE) Support

• Provide Tier 1–2 support for JD Edwards (JDE) ERP system
• Troubleshoot ERP system issues, including access, navigation, and configuration
• Support users across Finance, Procurement, Inventory, and Sales modules
• Perform user account setup, role/security changes, and password resets

ERP Troubleshooting and System Support

• Analyze JDE errors, UBEs (batch jobs), and system logs
• Troubleshoot failed transactions, stuck orders, vouchers, and receipts
• Reproduce system issues in test/non-production environments
• Assist with JDE Orchestrator, integrations, and EDI troubleshooting
• Perform basic data corrections under guidance

Documentation and Training

• Create and maintain SOPs, user guides, and knowledge base documentation
• Train users on JD Edwards processes and workflows
• Support testing (UAT, regression testing) for system updates and fixes

Collaboration

• Work with JDE System Administrator, developers, and IT teams
• Escalate complex issues with clear documentation
• Participate in support standups and issue prioritization

Skills and Qualifications Needed

• 1–3 years of experience with JD Edwards (JDE) or ERP systems (Oracle, SAP, NetSuite, etc.)
• Experience supporting ERP applications, business systems, or financial systems
• Strong skills in troubleshooting, problem-solving, documentation
• Strong communication and customer support mindset

Preferred Qualifications

• Experience with JD Edwards (JDE) Orchestrator, EDI or system integrations, UBEs, JDE logs, and processing options
• Basic knowledge of SQL or data queries, APIs or integrations
• Experience supporting Finance, Supply Chain, or Operations systems

We want to hear more about you and why you are interested in Tyndale and this role, so we highly recommend including a cover letter.

Tyndale has been repeatedly certified as a Best Christian Workplace. Learn more about us and what we believe at https://www.tyndale.com/our-mission.

The hiring range for this position is $65k to $75k annually. Actual offers will take into consideration the candidate’s education, experience, industry knowledge, technical skills, and other relevant factors. A summary of Tyndale’s comprehensive benefits is: https://www.tyndale.com/careers/.