JD Edwards ERP Support Analyst: Troubleshooting & Training

Tyndale House Publishers, Inc.; Carol Stream (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Best Christian Workplace certification

Job summary

A leading Christian publisher based in Illinois is seeking an Application Support Analyst to provide day-to-day support for JD Edwards applications. The ideal candidate will have 1–3 years of experience with ERP systems and be skilled in troubleshooting and documentation. You will collaborate with IT and business teams to resolve issues and ensure effective workflows. The position offers a competitive salary range of $65k to $75k annually and values a customer-service mindset and teamwork.

Qualifications

• 1–3 years of experience supporting JD Edwards or another ERP system.
• Foundational understanding of Finance, Procurement, Inventory, Sales, or Operations.
• Experience creating SOPs, training guides, or knowledge-base articles.

Responsibilities

• Serve as a frontline support resource for JD Edwards users.
• Analyze application errors and troubleshoot workflow challenges.
• Create and maintain SOPs and training documentation.

Skills

Troubleshooting skills

Documentation skills

Analytical skills

Clear communication

Customer-service mindset

Collaboration

Tools

JD Edwards

Orchestrator

EDI

Job description

A leading Christian publisher based in Illinois is seeking an Application Support Analyst to provide day-to-day support for JD Edwards applications. The ideal candidate will have 1–3 years of experience with ERP systems and be skilled in troubleshooting and documentation. You will collaborate with IT and business teams to resolve issues and ensure effective workflows. The position offers a competitive salary range of $65k to $75k annually and values a customer-service mindset and teamwork.