Japanese Social Media Community Moderator — Flexible Part-Time

Social Factor; Charlotte (NC); Remote; USD 21,000 - 34,000; Part time

Job summary

Social Factor seeks a project-based Community Moderator with native Japanese language skills to build and manage online communities for major brands. This role supports English and Japanese-language interactions, with flexible scheduling including 24/7 shifts.

Ideal candidates are experienced in social media moderation, understand brand voice, and can multitask across platforms (YouTube, Facebook, X, Instagram, LinkedIn).

Qualifications

• Native-level understanding of Japanese language.
• Deep knowledge of Japanese pop culture, slang and references.
• Able to mirror client brand voice in user interactions.
• Prior social media moderation experience; live stream moderation a plus.
• Sprinklr, Khoros or Sprout Social experience is a plus.
• Excellent organizational and multitasking abilities; follow clear guidelines.
• Strong verbal and written communication; mirror voice/tone of brands.
• Excellent spelling and grammar; language tests may be given.
• Proactive learner with critical thinking.
• High energy and ability to multitask in a fast-growing org.
• Engage with users in real-time and troubleshoot.
• Experience with major platforms: YouTube, Facebook, X, Instagram, LinkedIn.
• PC with Windows 10 and macOS 12.x; 150 Mbps+

Responsibilities

• Develop strong, growing digital communities for brands.
• Moderate content and engage with users following brand guidelines.
• Assist with troubleshooting and issue resolution in real-time.

Skills

Japanese language

Brand voice

Communication

Multitasking

Real-time engagement

Job description

Social Factor seeks a project-based Community Moderator with native Japanese language skills to build and manage online communities for major brands. This role supports English and Japanese-language interactions, with flexible scheduling including 24/7 shifts.

Ideal candidates are experienced in social media moderation, understand brand voice, and can multitask across platforms (YouTube, Facebook, X, Instagram, LinkedIn).