Japanese Gamer Support Specialist

Digital Extremes; West Virginia; Vor Ort; USD 36.000 - 39.000; Vollzeit

Zusammenfassung

Digital Extremes is hiring a Japanese Customer Support Specialist to assist players in Japanese. You will resolve issues via support platforms and forums, acting as the game’s representative in online communities and collaborating with teams to relay trends and insights.

The role requires 1–2 years in a help desk or technical support environment, strong gaming knowledge, and excellent communication in Japanese and English. Remote and on-site options may apply depending on project needs.

Qualifikationen

• Fluent in Japanese and English (reading/writing).
• 1–2 years in a help desk or technical support role.
• Relevant training in technical support.

Aufgaben

• Provide prompt, courteous Japanese-speaking support to players.
• Interact with gamers via official support tools and forums.
• Act as game representative within online communities and address concerns.

Kenntnisse

Bilingual Japanese/English

Customer service

Technical support

Troubleshooting

Gaming knowledge

Ausbildung

Technical support training

Tools

Support platforms/tools

Jobbeschreibung

Digital Extremes is hiring a Japanese Customer Support Specialist to assist players in Japanese. You will resolve issues via support platforms and forums, acting as the game’s representative in online communities and collaborating with teams to relay trends and insights.

The role requires 1–2 years in a help desk or technical support environment, strong gaming knowledge, and excellent communication in Japanese and English. Remote and on-site options may apply depending on project needs.