Remote Japanese FX Support Specialist

David Kennedy Recruitment; United States; Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Learning and growth opportunities

Multicultural environment

Remote work flexibility

International exposure

Job summary

David Kennedy Recruitment is seeking a Japanese-speaking Customer Support Officer to support South East Asia operations. The role is remote, full-time, and focused on helping clients open accounts, troubleshoot platforms, and ensure high satisfaction across channels.

Requirements include native/fluent Japanese, English at B2, and a university degree. The candidate will work collaboratively with teams and may assist with translations and event coordination when needed.

Qualifications

• Native or fluent Japanese (written and spoken).
• Fluent English (minimum B2).
• University or College degree.
• Strong communication and interpersonal skills.

Responsibilities

• Assist clients with opening and maintaining trading accounts.
• Respond to customer enquiries via email, phone and internal support channels.
• Handle welcome calls and client follow-ups to ensure high customer satisfaction.
• Provide information about the company's trading platforms and services.
• Resolve back-office and account-related enquiries.
• Support clients with technical issues, including MetaTrader platform troubleshooting.
• Handle customer complaints professionally and ensure timely resolution.
• Liaise with internal departments to resolve customer issues efficiently.
• Escalate complex cases to the relevant teams when required.
• Support marketing activities, including campaign translations and event coordination when needed.
• Educate clients on products and platform functionality where appropriate.
• Contribute ideas to improve customer experience and support business growth.

Skills

Japanese language

English language

Communication

CRM systems

MS Office

Teamwork

Work under pressure

Full-time availability

Education

University degree

Tools

CRM platforms

Email platforms

Job description

David Kennedy Recruitment is seeking a Japanese-speaking Customer Support Officer to support South East Asia operations. The role is remote, full-time, and focused on helping clients open accounts, troubleshoot platforms, and ensure high satisfaction across channels.

Requirements include native/fluent Japanese, English at B2, and a university degree. The candidate will work collaboratively with teams and may assist with translations and event coordination when needed.