Bilingual Helpdesk: Japanese/English Support Pro

INT Technologies; Lundy (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

INT Technologies is seeking a Bilingual Helpdesk to support customers in Japan and the United States from Sterling, VA or San Jose, CA. The role requires strong English and Japanese language skills and knowledge of keigo.

You will handle front-line technical issues, document resolutions, and escalate where needed. Ideal candidates are customer-focused, collaborative, and motivated to grow within a fast-paced telecom environment.

Qualifications

• Front Tier Customer Support resolving basic to intermediate technical issues.
• Customer-facing role requiring strong English and Japanese with keigo.
• Willing to learn and grow within the service.

Responsibilities

• Resolve basic to intermediate technical issues for customers.
• Support Japanese and US-based customers using NTTCom's service.

Skills

English fluency

Japanese fluency

Troubleshooting

Customer support

Job description

INT Technologies is seeking a Bilingual Helpdesk to support customers in Japan and the United States from Sterling, VA or San Jose, CA. The role requires strong English and Japanese language skills and knowledge of keigo.

You will handle front-line technical issues, document resolutions, and escalate where needed. Ideal candidates are customer-focused, collaborative, and motivated to grow within a fast-paced telecom environment.