Japanese Game Support Specialist — Elevate Player Experience

DIGITAL EXTREMES Ltd.; United States; Hybrid; USD 35,000 - 39,000; Full time

Job summary

Digital Extremes is seeking a Japanese Customer Support Specialist to assist Japanese-speaking players and manage community interactions for our games. You will help with translations, monitor trends, and work with QA and fraud teams to resolve issues.

The role requires strong customer service, 1–2 years in a help desk role, and a deep gaming knowledge. Salary Range: CAD 50,000–55,000; existing vacancy; AI usage policy noted.

Qualifications

• Fluent Japanese and English (reading, writing, speaking) required.
• 1–2 years in a help desk or technical support environment.

Responsibilities

• Provide prompt, courteous customer support to Japanese-speaking end-users.
• Interact with gamers via support platforms and official forums.
• Act as game representative within online community; address questions and issues.
• Regularly update internal teams on trends and insights in the game community.
• Stay abreast of game changes to anticipate issues in community or support.
• Provide translation help for game, marketing/PR, and business development.
• Review user-to-user transactions and terms of service violations.
• Identify suspicious activity and alert fraud team of potential issues.
• Coordinate with QA to assess severity of issues and escalate as needed.
• Moderate user-generated content on official game forums.
• Keep CSR Team updated on solutions for Japanese players.

Skills

Fluent Japanese & English

Help desk experience

Strong customer service

Education

Technical support training

Tools

Support tools

Job description

Digital Extremes is seeking a Japanese Customer Support Specialist to assist Japanese-speaking players and manage community interactions for our games. You will help with translations, monitor trends, and work with QA and fraud teams to resolve issues.

The role requires strong customer service, 1–2 years in a help desk role, and a deep gaming knowledge. Salary Range: CAD 50,000–55,000; existing vacancy; AI usage policy noted.