Live Game Player Support Specialist (English)

TransPerfect; Northern, New York (KY, NY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

TransPerfect is seeking a Player Support Agent to join a global gaming support team. You will handle queries across tickets, chat, email, and social channels, triage issues, and work within documented guidelines to deliver clear, accurate responses.

Ideal candidates communicate effectively in English, enjoy video games across platforms, and can follow processes with strong attention to detail. You will collaborate with international teams and adapt to new games, tools, and workflows in a

Qualifications

• Excellent written and verbal communication in English.
• Genuine interest in video games across platforms, genres, or communities.
• Strong attention to detail and ability to follow documented processes.
• Player-focused mindset and professional support approach.
• Ability to investigate issues, identify next steps, and escalate when needed.
• Comfortable with digital tools, online workspaces, spreadsheets, and ticketing systems.
• Ability to work flexibly and collaboratively within a global team.
• Quick to adapt to new games, updates, tools, policies, and workflows.

Responsibilities

• Respond to player queries through ticketing, chat, email, and social support channels.
• Triage issues, investigate reported problems, and follow documented steps.
• Provide clear, friendly, and accurate responses per project guidelines.
• Become familiar with supported games to better understand player issues.
• Carry out account actions only per written policy and permissions.
• Document player issues, trends, bugs, and escalations in the workspace.
• Escalate complex or high-impact issues to appropriate teams.
• Meet service level, productivity, quality, and player experience targets.
• Assist with reporting by tracking information through approved platforms and spreadsheets.
• Support managers and teammates with role-appropriate tasks.
• Maintain confidentiality, data privacy, and information security.

Skills

English communication

Gaming knowledge

Attention to detail

Cross-team collaboration

Tools

Zendesk

Helpshift

Salesforce

Intercom

Microsoft Office

Google Workspace

Job description

TransPerfect is seeking a Player Support Agent to join a global gaming support team. You will handle queries across tickets, chat, email, and social channels, triage issues, and work within documented guidelines to deliver clear, accurate responses.

Ideal candidates communicate effectively in English, enjoy video games across platforms, and can follow processes with strong attention to detail. You will collaborate with international teams and adapt to new games, tools, and workflows in a