Remote Gaming Player Support Specialist

TransPerfect; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Skill development opportunities

Engaging gaming projects

Multicultural environment

Ongoing training

Job summary

TransPerfect Gaming is seeking a dynamic Player Support Agent to join our global team. You will handle community inquiries, resolve ‘Calls for Help’, and help maintain a welcoming, fair environment across Reddit, Discord, and other platforms.

You will work in a fast-paced, multicultural setting with ongoing training and opportunities to grow in player support, community management, and testing. Native English level and strong organizational skills are essential.

Qualifications

• Native or professional level English with excellent oral and written skills.
• Excellent interpersonal and organizational skills.
• Advanced knowledge of Google Workspace.
• Ability to multitask, prioritize, and work independently with minimal supervision.
• Strong knowledge of gaming social media (Reddit, Facebook, X, Discord).

Responsibilities

• Process ‘Calls for Help’ from the community you are supporting.
• Familiarize with the games you support to resolve calls.
• Stay up to date with workflow, policies and gameplay changes.
• Be highly skilled in using ticketing and social platforms.
• Assist with reporting by tracking data on forms or spreadsheets.
• Support managers with ad-hoc tasks.
• Reach KPIs such as Productivity, Quality, and Player Satisfaction.
• Enforce community rules and fairness in the game context.
• Report issues or trends found in the game.

Skills

English proficiency

Interpersonal skills

Google Workspace

Multitasking

Gaming social media

Tools

Ticketing platforms

Social media platforms

Job description

TransPerfect Gaming is seeking a dynamic Player Support Agent to join our global team. You will handle community inquiries, resolve ‘Calls for Help’, and help maintain a welcoming, fair environment across Reddit, Discord, and other platforms.

You will work in a fast-paced, multicultural setting with ongoing training and opportunities to grow in player support, community management, and testing. Native English level and strong organizational skills are essential.