Japanese Bilingual Tier 2 IT Helpdesk Engineer

Actus Consulting Group; New York (NY); Sur place; USD 65 000 - 75 000; Plein temps

Résumé du poste

Actus Consulting Group in New York seeks a Helpdesk Engineer (Tier 2) to troubleshoot and resolve user IT issues at a client site in the NY/NJ area. The role requires a Bachelor's degree and at least two years of IT helpdesk experience. You will work a flexible schedule based on client needs and effectively communicate with users and vendors. Proactive documentation and training duties are part of the role.

Qualifications

• Bachelor's Degree in MIS or CIS is required.
• At least 2 years of IT Helpdesk Engineer or similar experience.
• Strong communication, team orientation, and self-motivation required.

Responsabilités

• Serving as the escalation point from Tier 1 engineer for troubleshooting.
• Proficient with Windows OS, Office, Exchange/Outlook, Office 365, Adobe Acrobat, and basic database skills.
• Support users via Helpdesk tickets and follow up accordingly.
• Maintain and create technical documents, manuals, and procedures.
• Software installations, configurations, and troubleshooting for users.
• Hardware setup and configuration (PC, printer, etc.).
• Coordinate with vendors for orders, replacements, and technical support.
• Plan and conduct user trainings at the client's site.

Connaissances

Microsoft Windows OS

Microsoft Office

Exchange/Outlook

Office 365

Adobe Acrobat

Database basics

Basic Network knowledge

Japanese language (bonus)

Excellent communication skills

Teamwork

Authorized to work in the U.S.

Formation

Bachelor's Degree in MIS or CIS

Description du poste

Actus Consulting Group in New York seeks a Helpdesk Engineer (Tier 2) to troubleshoot and resolve user IT issues at a client site in the NY/NJ area. The role requires a Bachelor's degree and at least two years of IT helpdesk experience. You will work a flexible schedule based on client needs and effectively communicate with users and vendors. Proactive documentation and training duties are part of the role.