Bilingual Japanese Help Desk Associate Tier 1

Activ8 Recruitment & Solutions; New York (NY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Tier 1 Help Desk Representative fluent in Japanese to provide customer support in the IT/Networking industry. You will serve as the first point of contact for client inquiries, resolving technical issues, and assisting with internet setup and basic troubleshooting. The position requires a customer-focused mindset and the ability to communicate technical details clearly. This is a full-time role with remote work after a 90-day probationary period.

Qualifications

• 0-3 years of customer support experience in IT or telecommunications.
• Business-level proficiency in Japanese and English.
• Understanding of internet connectivity and networking concepts.

Responsibilities

• Serve as the first point of contact for client inquiries.
• Coordinate with teams to resolve technical issues.
• Provide remote assistance on setup and troubleshooting.

Skills

Customer support experience

Fluent in Japanese

Verbal and written communication

Organizational skills

Tools

Zendesk

Jira

TeamViewer

Job description

A leading recruitment agency is seeking a Tier 1 Help Desk Representative fluent in Japanese to provide customer support in the IT/Networking industry. You will serve as the first point of contact for client inquiries, resolving technical issues, and assisting with internet setup and basic troubleshooting. The position requires a customer-focused mindset and the ability to communicate technical details clearly. This is a full-time role with remote work after a 90-day probationary period.