Japanese Bilingual Tier-1 IT Helpdesk Engineer

Actus Consulting Group; Houston (TX); On-site; USD 50,000 - 55,000; Full time

Job summary

Actus Consulting Group in Houston is seeking a Tier 1 IT Helpdesk Engineer to provide first-line support onsite at a client site in Houston, Texas. The role requires 1–2 years of IT Helpdesk experience and a bachelor’s degree in MIS or CIS, with strong Windows OS and Office skills.

Japanese language ability and business-level English are required. You will handle phone/email requests, document procedures, and assist with remote support as needed on a flexible client-driven schedule.

Qualifications

• Bachelor's degree in MIS or CIS.
• 1–2 years of IT Helpdesk or similar experience.
• On-site at client site in Houston, TX.
• Japanese language required; English business level required.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone or email.
• Troubleshoot Windows OS, Office, VPN, Outlook, MS365/O365, printers, LAN/WiFi, and basic cloud/Azure.
• Support users using a helpdesk system (e.g., Zendesk) and follow up.
• Create and maintain technical documents and user manuals/procedures.
• Install, configure, and troubleshoot software for users.
• Set up and configure hardware (PCs, printers) for users.
• Coordinate with vendors for new orders, replacements, and support.
• Provide remote support where possible and communicate with users.
• Plan and conduct user training at the client site.

Skills

Windows OS

Microsoft Office

Networking basics

Cloud basics

Communication skills

Japanese language

English (business)

Customer service

Teamwork

Security awareness

Work authorization in the US

Education

Bachelor's degree in MIS or CIS

Tools

Zendesk

Job description

Actus Consulting Group in Houston is seeking a Tier 1 IT Helpdesk Engineer to provide first-line support onsite at a client site in Houston, Texas. The role requires 1–2 years of IT Helpdesk experience and a bachelor’s degree in MIS or CIS, with strong Windows OS and Office skills.

Japanese language ability and business-level English are required. You will handle phone/email requests, document procedures, and assist with remote support as needed on a flexible client-driven schedule.