Jackson Airport Customer Experience Associate (Temporary)

National Car Rental; Pearl (MS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Jackson Airport is seeking a Customer Experience Representative to assist customers with rentals, explain terms, and offer optional products. You will provide friendly service, handle inquiries, and support a smooth rental experience in a fast-paced setting.

The role is temporary (up to 98 days) with a schedule Thursday through Monday, starting at $17 per hour, and includes benefits such as PTO and health insurance. On-site at Jackson, MS.

Qualifications

• Must have strong customer service skills and a friendly, professional demeanor.
• Experience in sales or upselling optional services is a plus.
• Excellent communication, listening, and problem-solving abilities.
• Ability to explain rental terms, conditions, and options clearly.
• Capable of multi-tasking and handling inquiries by phone and in person.

Responsibilities

• Greet customers in a professional, friendly, and timely manner.
• Explain rental terms, vehicle features, and available services.
• Identify customer needs and offer protection products, upgrades, fuel options, and extras.
• Provide directions and local information as needed.
• Answer reservations, rate quotes, and general questions via calls and in-person interactions.
• Make and receive outbound calls for callbacks and follow-ups.
• Inspect vehicles upon return and report any issues to management.
• Punctuality and reliable attendance in a rotating schedule.

Skills

Customer service

Sales experience

Communication

Professionalism

Education

High School Diploma or G.E.D.

Job description

National Car Rental at Jackson Airport is seeking a Customer Experience Representative to assist customers with rentals, explain terms, and offer optional products. You will provide friendly service, handle inquiries, and support a smooth rental experience in a fast-paced setting.

The role is temporary (up to 98 days) with a schedule Thursday through Monday, starting at $17 per hour, and includes benefits such as PTO and health insurance. On-site at Jackson, MS.