Airport Car Rental Return Agent Premier Customer Service

National Car Rental; Jackson (WY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Jackson Hole Airport is hiring a Return Agent to deliver friendly, efficient service during the rental return process. You will assist customers, process charges, and help ensure a smooth experience at the airport location in Jackson, Wyoming.

The role requires 18+ years, a valid US driver’s license, and the ability to work full-time hours, including weekends. Benefits include paid time off and insurance options; join a growing, customer-focused team at this airport site.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require sponsorship.
• High School Diploma or GED is required.
• Must live in Jackson Hole or plan to within 30 days of hire.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in 3 years.
• No drug or alcohol related convictions in the past 5 years.

Responsibilities

• Greet customers on arrival with prescribed dialogue.
• Remind customers to check for personal belongings.
• Identify items found in vehicles and log details for lost and found.
• Explain rental charges and provide accurate receipts.
• Give information about transportation to the airport terminal.
• Thank customers using prescribed dialogue and solicit feedback.
• Document dissatisfaction and service issues when reported.
• Check incoming vehicles for damage and direct to the counter for a damage report.
• Verify fuel level and whether tank is full.
• Create a service alert for mechanical or body damage noted by customers.
• Identify vehicles on system hold and ensure proper movement to the correct lot.
• Tag vehicles flagged for grounding or maintenance and move to proper location.
• Keep the lot organized for easy access and flow.
• Pursue improvement through self-assessment, training, and goal setting.
• Maintain reliable attendance and punctuality.

Skills

Customer service

Communication

Attention to detail

Punctuality

Time management

Education

High School Diploma or GED

Job description

National Car Rental at Jackson Hole Airport is hiring a Return Agent to deliver friendly, efficient service during the rental return process. You will assist customers, process charges, and help ensure a smooth experience at the airport location in Jackson, Wyoming.

The role requires 18+ years, a valid US driver’s license, and the ability to work full-time hours, including weekends. Benefits include paid time off and insurance options; join a growing, customer-focused team at this airport site.