J1 | F&B FOH

Omni Hotels & Resorts; Franklintown (FL); On-site; USD 17,000 - 28,000; Full time

Job summary

Omni Hotels & Resorts in Florida seeks a Room Service Server to deliver food and beverages to guest rooms and provide outstanding service. You will be responsible for up-selling items, maintaining station cleanliness, and communicating dietary requirements to the culinary team.

Applicants should have a food handlers certification, strong English communication, and prior serving experience. Flexible shifts including nights and weekends are required at a luxury resort setting.

Qualifications

• Food handlers certification valid or obtainable on hire.
• Clear, polite English communication with guests and staff.
• Experience with serving and cash handling preferred.

Responsibilities

• Deliver food and beverages to guest rooms with accuracy and courtesy.
• Maintain high standards of appearance and grooming in uniform.
• Know menus and beverage offerings, including wine service.

Skills

Food Handlers

TABC

English comms

Cash handling

Tools

MICROS

Job description

Room Service Server

Overview:

The server is responsible for delivering food orders to guest rooms and providing exceptional service. This position will create memorable experiences for all guests enjoying the food and beverage experience.

Responsibilities:

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
• Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
• Complete station set-up and breakdown/side-work.
• Maintain tabletop items and fold napkins according to specified standards.
• Polish and clean all water glassware in assigned station during each shift.
• Ensure salt and pepper, sugar caddies are full at all times.
• Take food and beverage orders and upsell as often as possible.
• Bus tables whenever needed due to circumstances.Dust all tables to include table legs.
• Be pleasant, smile and greet all members and guests, using surnames when obtained.
• Send orders using MICROS system.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Alert manager immediately if a member or guest has a suggestion, complaint or issue.
• Present accurate check to guest and process payment.
• Maintain cleanliness of the work area.
• Assist in the orientation and training of new associates.
• Cross train among other food and beverage outlets as needed.
• Maintain knowledge of the resort property.
• Attend department meetings and required company trainings.

Qualifications:

• Must have unexpired Food Handlers and TABC – or obtain upon hire.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast paced environment and multi task.
• Prior serving and cash handling experience preferred.
• Must be able to work flexible shifts including nights, weekends, and holidays.
• MICROS Experiencepreferred.