Room Service Server

Omni Hotels & Resorts; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Omni Hotels & Resorts in New Orleans seeks a friendly server to deliver food to guest rooms and provide exceptional service within the hotel’s food and beverage program.

You will maintain menu knowledge, handle orders with MICROS, upsell where appropriate, and work flexible shifts including nights and weekends. Prior serving and cash handling experience is preferred, with a focus on guest satisfaction and teamwork.

Qualifications

• Must have unexpired Food Handlers and Louisiana Responsible Vendors Certifications.
• Ability to clearly and pleasantly communicate in English with guests, members, management and co-workers.
• Must be able to work in a fast-paced environment and multitask.
• Prior serving and cash handling experience preferred.
• Must be able to work flexible shifts including nights, weekends, and holidays.

Responsibilities

• Deliver food orders to guest rooms and provide exceptional service.
• Maintain attendance and adhere to Omni standards.
• Know menus and beverage offerings, including wine service.
• Take orders, upsell, and process payment.
• Complete station setup and breakdown/side-work.
• Maintain cleanliness of work area and tableware.
• Use MICROS for order entry and communicate with culinary team.
• Attend required trainings and help train new associates.
• Cross-train among outlets as needed.
• Greet guests and use surnames when available.

Tools

MICROS System

Job description

Overview:

The server is responsible for delivering food orders to guest rooms and providing exceptional service. This position will create memorable experiences for all guests enjoying the food and beverage experience.

Responsibilities:

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
• Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
• Complete station set-up and breakdown/side-work.
• Maintain tabletop items and fold napkins according to specified standards.
• Polish and clean all water glassware in assigned station during each shift.
• Ensure salt and pepper, sugar caddies are full at all times.
• Take food and beverage orders and upsell as often as possible.
• Bus tables whenever needed due to circumstances. Dust all tables to include table legs.
• Be pleasant, smile and greet all members and guests, using surnames when obtained.
• Send orders using MICROS system.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Alert manager immediately if a member or guest has a suggestion, complaint or issue.
• Present accurate check to guest and process payment.
• Maintain cleanliness of the work area.
• Assist in the orientation and training of new associates.
• Cross train among other food and beverage outlets as needed.
• Maintain knowledge of the resort property.
• Attend department meetings and other required company trainings.

Qualifications:

• Must have unexpired Food Handlers and Louisiana Responsible Vendors Certifications.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast-paced environment and multitask.
• Prior serving and cash handling experience preferred.
• Must be able to work flexible shifts including nights, weekends, and holidays.
• MICROS Experience preferred.