Afternoon Tea Server: Elegant Resort Dining & Guest Care

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 24,000 - 36,000; Full time

Job summary

A leading resort in Virginia is looking for a friendly and motivated server to join their team. The role involves greeting guests, taking orders, and providing excellent customer service in a dynamic and exciting environment. Ideal candidates should have at least one year of serving experience and a passion for hospitality. If you enjoy working in a fast-paced environment and are committed to exceptional service standards, this position may be your perfect match. Various shifts, including weekends and holidays, are required.

Qualifications

• Minimum 1-year serving experience, preferably in a high-volume bar.
• Food Handlers certification required.
• Developed knowledge of wine, spirits, and cocktails.

Responsibilities

• Greet guests and provide superior customer service.
• Take and record guest orders accurately.
• Maintain cleanliness of work areas and ensure tables are set up.

Skills

Customer service skills

Ability to communicate in English

Knowledge of food and beverage

Ability to handle stressful situations

Teamwork

Tools

MICROS system

Job description

Overview:

The server will wait on tables promptly, courteously and to serve our guests with a genuine care.

Responsibilities:

· Knowledge of the dining room.

· Must have full familiarity with menus and beverage offerings.

· Greet guests when entering the restaurant with a pleasant smile and superior customer service.

· Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.

· Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.

· Record transaction in MICROS system at time of order and adhere to cash handling standards.

· Check in with guests to ensure satisfaction with each food course and/or beverage.

· Present accurate check to guest and process payment.

· Maintain cleanliness of work areas throughout the day.

· Process station set-up and break-down and complete all other side work duties as assigned.

· Ensure tables are set up properly, including polishing and cleaning glasses.

· Service to guests according to Omni Moments of Service Standards.

· Be pleasant, smile and greet all guests, using surnames when obtained.

· Clean, clear and reset service areas.

· Protect the hotel from liability with regard to over serving guests.

· Perform any other duties as assigned by the restaurant manager.

Qualifications:

· Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.

· Must have unexpired Food Handlers and Tips – or obtain upon hire.

· Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.

· Previous cash handling experience preferred.

· Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.

· Ability to accurately and efficiently input information into MICROS.

· Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

· Ability to work cohesively with co-workers both within and outside of your department.

· Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.

· Excellent customer service, service recovery and problem-solving skills.

· Must be able to work a variety of shifts, including weekends and holidays.

· Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

· Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.

· Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.