J1 | F&B FOH

Omni Hotels & Resorts; Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

Omni Amelia Island Resort & Spa is seeking a friendly and motivated Room Service Server to deliver food to guest rooms and provide exceptional service. You will upsell menu items, maintain knowledge of offerings including wine, and support a smooth, professional dining experience for guests.

Join a resort known for luxurious accommodations, beachfront location, and a culture of respect and empowerment. Flexibility for nights, weekends, and holidays is required.

Qualifications

• Must have unexpired Food Handlers and TABC - or obtain upon hire.
• Ability to clearly and pleasantly communicate in English with guests, members, management and co-workers.
• Prior serving and cash handling experience preferred.
• Must be able to work flexible shifts including nights, weekends, and holidays.
• MICROS experience preferred.

Responsibilities

• Deliver food orders to guest rooms and provide exceptional service.
• Upsell beverages and menu items where appropriate.
• Maintain knowledge of menus and beverage offerings, including wine service.
• Complete station set-up and breakdown; keep work area clean.
• Greet guests and use surnames when available; communicate with culinary team on meal requirements and special requests.
• Present accurate checks and process payment; follow Omni standards for service.

Skills

Customer service

English communication

Cash handling

Multi-tasking

Tools

MICROS

Job description

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Room Service Server

Overview

The server is responsible for delivering food orders to guest rooms and providing exceptional service. This position will create memorable experiences for all guests enjoying the food and beverage experience.

Responsibilities

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
• Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
• Complete station set-up and breakdown/side-work.
• Maintain tabletop items and fold napkins according to specified standards.
• Polish and clean all water glassware in assigned station during each shift.
• Ensure salt and pepper, sugar caddies are full at all times.
• Take food and beverage orders and upsell as often as possible.
• Bus tables whenever needed due to circumstances.
• Dust all tables to include table legs.
• Be pleasant, smile and greet all members and guests, using surnames when obtained.
• Send orders using MICROS system.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Alert manager immediately if a member or guest has a suggestion, complaint or issue.
• Present accurate check to guest and process payment.
• Maintain cleanliness of the work area.
• Assist in the orientation and training of new associates.
• Cross train among other food and beverage outlets as needed.
• Maintain knowledge of the resort property.
• Attend department meetings and other required company trainings.

Qualifications

• Must have unexpired Food Handlers and TABC - or obtain upon hire.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast paced environment and multi task.
• Prior serving and cash handling experience preferred.
• Must be able to work flexible shifts including nights, weekends, and holidays.
• MICROS Experiencepreferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.