Ostra | Outlet Server PM FT

Omni Hotels & Resorts; San Antonio (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

Omni Hotels & Resorts in San Antonio is seeking a friendly server to greet guests, take orders, and ensure exceptional dining experiences. You will coordinate with the kitchen on dietary needs, handle payments in MICROS, and maintain spotless service areas.

The role requires at least 1 year of serving experience, knowledge of wine and cocktails, and the ability to communicate clearly in English with guests and team members. Apply today to join our hospitality team.

Qualifications

• Minimum 1 year serving experience, preferably in high-volume sports/live entertainment venues.
• Must have unexpired Food Handlers and TABC license or obtain upon hire.
• Knowledge of wine, spirits, and beer; experience selling specialty cocktails.
• Cash handling experience.
• Ability to input information into MICROS accurately and efficiently.

Responsibilities

• Greet guests with a smile and provide superior customer service.
• Take orders and answer questions on food, beverages, and daily specials.
• Communicate dietary needs and special requests to the culinary team.
• Record transactions in MICROS and adhere to cash handling standards.
• Check in with guests to ensure satisfaction at each course or beverage.
• Maintain cleanliness of work areas and set up/clear service stations.
• Serve guests according to Omni Moments of Service Standards.
• Use guests' surnames when available and greet all patrons.

Skills

Serving experience

Cash handling

MICROS input

English communication

Wine/spirits knowledge

Tools

MICROS POS

Job description

Overview

The server will wait on tables promptly, courteously, and serve our guests with genuine care.

Responsibilities

Knowledge of the dining room.

Must have full familiarity with menus and beverage offerings.

Greet guests when entering the restaurant with a pleasant smile and superior customer service.

Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.

Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.

Record transaction in MICROS system at time of order and adhere to cash handling standards.

Check in with guests to ensure satisfaction with each food course and/or beverage.

Present accurate checks to guests and process payment.

Maintain cleanliness of work areas throughout the day.

Process station set-up and break-down and complete all other side work duties as assigned.

Ensure tables are set up properly, including polishing and cleaning glasses.

Service to guests according to Omni Moments of Service Standards.

Be pleasant, smile and greet all guests, using surnames when obtained.

Clean, clear, and reset service areas.

Protect the hotel from liability regarding overserving gues t.

Perform any other duties assigned by the restaurant manager.

Qualifications

Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.

Must have unexpired Food Handlers and TABC – or obtain upon hire.

Developed knowledge of wine, spirits, and beer with experienceselling and presenting specialty mixed cocktails.

Previous cash handling experience preferred.

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.

Ability to accurately and efficiently input information into MICROS.

Ability to handle stressful situations while maintaining a calm and welcoming demeanor.

Ability to work cohesively with co-workers both within and outside of your department.