Lucero Server FT

Omni Hotels & Resorts; Tempe (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Omni Hotels & Resorts in Tempe, AZ seeks an experienced server to warmly greet guests, take orders, and deliver exceptional dining room service in a high-volume setting.

You will maintain knowledge of menus and beverage offerings, input orders into MICROS, and uphold accurate cash handling while ensuring guest satisfaction.

Flexibility for weekends/holidays and a courteous, professional demeanor are required; unexpired certifications (Food Handlers, TABC per hire) are preferred.

Qualifications

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC – or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

Responsibilities

• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.

Skills

Customer service

Communication

Cash handling

English proficiency

Education

Food Handlers certification

TABC certification

Job description

Overview:

The server will wait on tables promptly, courteously and to serve our guests with a genuine care.

Responsibilities:

• Knowledge of the dining room.


• Must have full familiarity with menus and beverage offerings.


• Greet guests when entering the restaurant with a pleasant smile and superior customer service.


• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.


• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.


• Record transaction in MICROS system at time of order and adhere to cash handling standards.


• Check in with guests to ensure satisfaction with each food course and/or beverage.


• Present accurate check to guest and process payment.


• Maintain cleanliness of work areas throughout the day.


• Process station set-up and break-down and complete all other side work duties as assigned.


• Ensure tables are set up properly, including polishing and cleaning glasses.


• Service to guests according to Omni Moments of Service Standards.


• Be pleasant, smile and greet all guests, using surnames when obtained.


• Clean, clear and reset service areas.


• Protect the hotel from liability with regard to over serving guests.


• Perform any other duties as assigned by the restaurant manager.

Qualifications:

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.


• Must have unexpired Food Handlers and TABC – or obtain upon hire.


• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.


• Previous cash handling experience preferred.


• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.


• Ability to accurately and efficiently input information into MICROS.


• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.


• Ability to work cohesively with co-workers both within and outside of your department.


• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.


• Excellent customer service, service recovery and problem-solving skills.


• Must be able to work a variety of shifts, including weekends and holidays.


• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.


• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.


• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.