In Room Dining Server | Full Time

Omni Hotels & Resorts; Franklintown (FL); Presencial; USD 17 000 - 28 000; Tempo integral

Resumo da oferta

Omni Hotels & Resorts in Florida seeks an energetic server to deliver food and beverage experiences to guests in rooms and outlets. You will present menus, take orders, process payments, and upsell while maintaining a warm, professional demeanor.

Responsibilities include knowledge of menus, MICROS usage for orders, timely service, table maintenance, and collaboration with the culinary team to meet dietary needs. Flexibility for nights, weekends, and holidays is required.

Qualificações

• Must be able to communicate clearly in English with guests and colleagues.
• Experience in guest service is preferred.
• Cash handling and POS system experience is beneficial.

Responsabilidades

• Maintain regular attendance and uphold Omni standards.
• Take food and beverage orders and upsell where appropriate.
• Present checks and process payments while ensuring accuracy.
• Provide outstanding service and maintain cleanliness of the work area.
• Coordinate with culinary team regarding dietary needs and special requests.
• Assist in training new associates and cross-train in other outlets.

Conhecimentos

English communication

Customer service

Cash handling

Multitasking

Flexible shifts

Formação académica

Food Handlers license

TABC certificate

Ferramentas

MICROS

Descrição da oferta de emprego

Overview:

The server is responsible for delivering food orders to guest rooms and providing exceptional service. This position will create memorable experiences for all guests enjoying the food and beverage experience.

Responsibilities:

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
• Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
• Complete station set-up and breakdown/side-work.
• Maintain tabletop items and fold napkins according to specified standards.
• Polish and clean all water glassware in assigned station during each shift.
• Ensure salt and pepper, sugar caddies are full at all times.
• Take food and beverage orders and upsell as often as possible.
• Bus tables whenever needed due to circumstances.Dust all tables to include table legs.
• Be pleasant, smile and greet all members and guests, using surnames when obtained.
• Send orders using MICROS system.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Alert manager immediately if a member or guest has a suggestion, complaint or issue.
• Present accurate check to guest and process payment.
• Maintain cleanliness of the work area.
• Assist in the orientation and training of new associates.
• Cross train among other food and beverage outlets as needed.
• Maintain knowledge of the resort property.
• Attend department meetings and other required company trainings.

Qualifications:

• Must have unexpired Food Handlers and TABC – or obtain upon hire.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast paced environment and multi task.
• Prior serving and cash handling experience preferred.
• Must be able to work flexible shifts including nights, weekends, and holidays.
• MICROS Experiencepreferred.