AM Outlet Server (Crystal)

Omni Hotels & Resorts; Bedford Township (PA); On-site; USD 19,000 - 30,000; Full time

Job summary

Omni Hotels & Resorts seeks a Server to deliver warm, attentive service and contribute to the hotel’s high standards. You will greet guests, take orders, upsell, and collaborate with the culinary team to meet dietary needs and special requests.

The role requires knowledge of wine, spirits, and beer, with flexibility to work weekends/holidays and lift up to 50 lbs. A food handler certificate is required upon hire.

Qualifications

• Minimum 1 year of serving experience in a high-volume casual or upscale hotel restaurant outlet.
• Knowledge of wine, spirits, and beer.
• Ability to work a variety of shifts, including weekends and holidays.
• Unexpired Food Handlers certification.
• Must be able to lift, push, pull, place and carry objects weighing up to 50 lbs.

Responsibilities

• Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests.
• Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
• Take food and beverage orders and upsell as often as possible.
• Present accurate checks to guests and process payments.
• Send orders using MICROS systems.
• Communicate with the culinary team regarding meal requirements and dietary needs.
• Assist in seating guests and answering phones for the restaurant as needed.
• Cross train among other food and beverage outlets as needed.
• Perform any other duties assigned by the restaurant manager.

Skills

Guest service

Upselling

Professional appearance

Wine knowledge

Beer knowledge

Education

Food handlers certification

Job description

verview:

As a Server, you will embody the spirit of warmth and attentiveness, ensuring every guest enjoys seamless and personalized service. Whether recommending menu items or creating a welcoming atmosphere, you will contribute to the high standards and reputation of Omni Hotel & Resorts. If you thrive in a fast-paced environment and take pride in curating unforgettable moments, we’d love to have you on our team.

Responsibilities:

• Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests.
• Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
• Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
• Complete station set-up and breakdown/side-work.
• Polish and clean all water glassware on assigned station during each shift.
• Take food and beverage orders and upsell as often as possible.
• Be pleasant, smile and greet all guests using surnames when obtained.
• Send orders using MICROS systems.
• Communicate with the culinary team regarding meal requirements, allegories, dietary needs, and special requests.
• Alert Restaurant Manager immediately if a guest has a suggestion, complaint or issue.
• Present accurate check to guests and process payment.
• Assist in seating guests and answering phones for the restaurant as needed.
• Cross train among other food and beverage outlets as needed.
• Perform any other duties assigned by the restaurant manager.

Qualifications:

• Must have a minimum of 1 year of serving experience, preferably in high volume and casual environment or part of an upscale hotel restaurant outlet.
• Must adhere and agree to compensation acknowledgement and tip reporting guidelines.
• Must have knowledge of wine, spirits, and beer.
• Must be able to work a variety of shifts, including weekends and holidays.
• Maintain a professional business appearance, attitude, and performance.
• Must have unexpired Food Handlers obtained upon hire.
• Must be able to lift, push, pull, place, and carry objects weighing up to 50lbs.