Food Server

Omni Hotels & Resorts; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Omni Hotels & Resorts in Boston seeks a friendly Food & Beverage Server to deliver personalized service in a fast-paced hotel restaurant setting. You will greet guests, take and upsell orders, and coordinate with kitchen and bar teams to ensure guest satisfaction.

Prospective candidates should have at least 1 year of serving experience, knowledge of wine, spirits, and beer, and flexibility to work nights, weekends and holidays. MICROS POS experience preferred.

Qualifications

• Minimum 1 year serving experience in a high-volume or upscale hotel restaurant outlet.
• Knowledge of wine, spirits and beer required.
• Must be able to work flexible hours including nights, weekends and holidays.
• Professional appearance, demeanor and strong customer-service skills.

Responsibilities

• Greet guests, anticipate needs, and respond to inquiries.
• Provide outstanding service following proper steps of service.
• Be familiar with menus and beverage offerings including wine service.
• Set up and breakdown station; perform side-work.
• Polish glassware and maintain station cleanliness.
• Take orders, upsell and handle payments accurately.
• Assist with seating and answer restaurant phones as needed.
• Communicate dietary needs and specials to the culinary team.
• Report guest concerns to the Restaurant Manager promptly.

Skills

Wine knowledge

Spirits & beer knowledge

Guest service

Multitasking

Professional demeanor

Tools

MICROS POS

Job description

Food & BeverageServer

Overview:

As a Server, you will embody the spirit of warmth and attentiveness, ensuring every guest enjoys seamless and personalized service. Whether recommending menu items or creating a welcoming atmosphere, you will contribute to thehigh standardsand reputation ofOmni Hotel & Resorts. If you thrive in a fast-paced environment and take pride in curating unforgettable moments,we’dlove to have you on our team.

Responsibilities:

• Acknowledge and greet all guests,anticipate guest needs, and respond to guest inquiries or requests.

• Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.

• Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.

• Complete station set-up and breakdown/side-work.

• Polish and clean all water glassware on assigned station during each shift.

• Take food and beverage orders and upsell as often as possible.

• Be pleasant, smile and greet all guests using surnames when obtained.

• Send orders using MICROS systems.

• Communicate with the culinary team regarding meal requirements, allegories, dietary needs, and special requests.

• Alert Restaurant Manager immediately if a guest has a suggestion, complaint or issue.

• Present accurate check to guests and process payment.

• Assist in seating guests and answering phones for the restaurant as needed.

• Perform any other duties assigned by the restaurant manager.

Qualifications:

• Must have a minimum of1 year of serving experience,preferably in high volumeand casual environmentor part of an upscale hotel restaurant outlet.

• Must adhere and agree to compensation acknowledgement and tip reporting guidelines.

• Must have knowledge of wine, spirits, and beer.

• Maintain a professional business appearance, attitude, and performance.

• Customer service oriented, ability to multi ask, detail oriented, and excellent organizational skills needed.

• Must be willing to wok flexible hours as needed during busy ties, including nights, weekends and holidays Ability to stand for the entire scheduled shift

• Highly developed customer service skills, possessing a friendly demeanor and strong problem-solving skills with a keen eye for detail

• Proven ability to engage guests at all levels. Must be passionate about providing a warm, engaging and personalized service.

• Must have unexpired Food Handlers obtained upon hire.

• Must have unexpired Food Handlers obtained upon hire.

• Must have unexpired Food Handlers obtained upon hire.

• Must be willing to wok flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays Ability to stand for the entire scheduled shift.

• Must be able to lift, push, pull, place, and carry objects weighing up to 50lbs.

• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays. Ability to stand for the entire scheduled shift.

Union Local 26 contract stipulates rate of $18.25 per hour