ITS Helpdesk Work Study

LM Wind Power / GE; City of Schenectady (NY); On-site; USD 11,000 - 16,000; Full time

Job summary

Union College in Schenectady, NY seeks ITS Helpdesk work-study student for Fall 2026. Start fall term with AM shifts; provides tier-one support, setup and walk-in assistance in Schaffer Library & Peschel Computer Center.

Position emphasizes confidentiality and professional interaction with faculty, staff, and students, with potential for leadership of new student workers. Hours are limited to fall, winter, and spring terms.

Qualifications

• PC and Mac software/hardware basics, plus mobile devices knowledge.
• Available in 2-hour blocks Mon–Fri between 8:00 a.m. and 6:00 p.m., AM shifts preferred.
• Positive, professional attitude with initiative and motivation.
• Strict confidentiality about information seen on duty.

Responsibilities

• Tier-one telephone support
• Greeting and assistance for walk-ins
• Troubleshoot hardware and software
• Deliver and set-up computers, monitors, printers, and peripherals
• Inventory and stock management, including locating, counting, moving, cleaning, and recycling
• General office duties, including back-up at Reception or Operations
• Interact with faculty, staff, and students
• Assist in department events and set-up
• Potential management, scheduling, and/or training of new student workers

Skills

PC & Mac basics

Mobile devices

Job description

This job is only available to students who qualify for Work-Study. If you are unsure whether you have been awarded Work-Study, please contact the Financial Aid office at [e-mail].

ITS Helpdesk work study student to start fall 2026. *Looking specifically for students able to work AM shifts*

Location: Schaffer Library & Peschel Computer Center

Supervisor's Name: Kim Hathaway

Hours/Shifts Available: Various, see below.

Please Note: Hours are only during Fall, Winter, and Spring terms; not including any breaks.

Rate of Pay: $9.70/hr

Number of Positions available: 5

Location: Schenectady, NY

Essential Responsibilities and Duties

• Tier-one telephone support
• Greeting and assistance for walk-ins
• Troubleshoot hardware and software
• Deliver and set-up computers, monitors, printers, and other peripherals
• Inventory and stock management, includes but is not limited to locating, counting, moving, cleaning, and recycling
• General office duties, which may include back-up at the Reception Desk or assistance in Operations
• Personal and technical interaction with faculty, staff, and students
• Involvement in Department special events and/or set-up of events
• Potential management, scheduling, and/or training of new student workers

Qualifications

• Basic knowledge of PC and Mac software and hardware, as well as knowledge of mobile devices
• Work availability in blocks of at least 2 hours at a time Mondays - Fridays from 8:00 a.m. to 6:00 p.m *Seeking students able to fill AM shifts*
• Positive and professional attitude, initiative, and motivation
• Adherence to strict confidentiality regarding any personal, professional, or scholastic information obtained orally or viewed while on duty

E-Verify Participation

Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar).

Union College

Union College Officially chartered in 1795, Union College is the fifth-oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem-solving requires breadth across humanities, arts, social sciences, science, and engineering.

Accommodations

If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at [e-mail] or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.

Diversity at Union College

Union College is an equal-opportunity employer and is strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social, and cultural opportunities to facilitate the integrated academic, social, and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin, and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities who request such accommodations.

Non-Discrimination Policy

Union College will not discriminate in the recruitment or selection of faculty and employees, or in any other area of employment, on the basis of age, sex, race, national origin, religion, religious belief, disability, sexual orientation, gender identity or expression, and veteran status. In this regard, opportunities for advancement will be made available without bias. Union College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity.