ITS Field Service Technician II - Advanced Troubleshooting

Kapsch Trafficcom Transportation SA.; Memphis (TN); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Unlimited PTO

11 paid holidays

401(k)

No-cost medical insurance (dental/vis

FSA option

Job summary

Kapsch TrafficCom is seeking a Field Services Technician II in Memphis to perform advanced maintenance, troubleshooting, and repair of ITS devices and infrastructure for the Memphis SmartWay system.

You will handle preventative and corrective tasks, respond to tickets, diagnose complex issues, and support field teams while maintaining documentation and inventory. This role requires travel to roadside sites and on-call hours.

Qualifications

• Associate degree or equivalent with ITS exposure preferred.
• Strong troubleshooting across electrical, fiber optic and network systems.
• Ability to read schematics and technical plans.
• Experience with electronic testing equipment.
• Knowledge of low voltage, networking and wireless comms.

Responsibilities

• Perform preventative and corrective maintenance on ITS devices and infrastructure.
• Respond to trouble tickets within required timelines and diagnose complex issues.
• Maintain logs, inventory, and service records; support subcontractors.
• On-call rotation and non-standard hours as needed.
• Mentor junior technicians in field operations.

Skills

Troubleshooting

Electrical systems

Fiber optic

Networking

Reading schematics

Electronic testing

Low voltage

Windows & Office

Communication

On-site field work

Education

Associate’s degree in Electronics

+6 years relevant field experience (ITS or similar)

Tools

Diagnostic testing equipment

Job description

Kapsch TrafficCom is seeking a Field Services Technician II in Memphis to perform advanced maintenance, troubleshooting, and repair of ITS devices and infrastructure for the Memphis SmartWay system.

You will handle preventative and corrective tasks, respond to tickets, diagnose complex issues, and support field teams while maintaining documentation and inventory. This role requires travel to roadside sites and on-call hours.