Field Service Tech II: ITS & Transit Systems Expert

Kapsch TrafficCom AG; Memphis (TN); On-site; USD 68,770,000 - 83,097,000; Full time

Benefits offered by this job

Unlimited PTO

11 paid holidays

401(k)

Health insurance (medical, dental, and

Vision insurance

FSA

Job summary

Kapsch TrafficCom AG in Memphis is seeking a Field Service Technician II to perform preventative and corrective maintenance on ITS devices and infrastructure supporting the Memphis SmartWay system. You will diagnose and repair complex issues across CCTV, DMS, HAR, detection systems, and network equipment, and install or upgrade ITS hardware as needed.

The ideal candidate holds an Associate’s degree or equivalent experience, strong troubleshooting ability, and comfort with field work near

Qualifications

• Associate’s degree or equivalent experience in electronics, computer science, or related field.
• Strong troubleshooting skills in electrical, fiber optic, and network systems.
• Ability to read schematics and technical plans.
• Experience with electronic testing equipment.
• Knowledge of low voltage systems, networking, and wireless communications.
• Proficiency in Microsoft Windows and basic Office tools.
• Strong communication and problem-solving skills.
• Outdoor/roadside work near active traffic and elevated equipment.
• On-call rotation (approximately one week per month).
• CDL preferred or ability to obtain one, must obtain once hired.

Responsibilities

• Perform preventative and corrective maintenance on ITS systems.
• Respond to and resolve trouble tickets within required timelines.
• Diagnose and repair complex issues across multiple ITS devices.
• Maintain and support systems including CCTV, DMS, HAR, detection systems, wireless networks, and network equipment.
• Install, upgrade, modify, and replace ITS equipment as required.
• Utilize diagnostic tools and testing equipment to troubleshoot system faults.
• Maintain accurate logs, labor tracking, and service records.
• Support subcontractors and guide junior technicians in field operations.

Skills

Electrical troubleshooting

Fiber optic systems

Network systems

Schematics reading

Electronic testing equipment

Windows & Office

Communication skills

Outdoor/roadside work

On-call rotation

CDL preferred

Education

Associate’s degree in Electronics, Computer Science, or +6 years of relevant field experience

Tools

Diagnostic tools

Testing equipment

Network measurement tools

Job description

Kapsch TrafficCom AG in Memphis is seeking a Field Service Technician II to perform preventative and corrective maintenance on ITS devices and infrastructure supporting the Memphis SmartWay system. You will diagnose and repair complex issues across CCTV, DMS, HAR, detection systems, and network equipment, and install or upgrade ITS hardware as needed.

The ideal candidate holds an Associate’s degree or equivalent experience, strong troubleshooting ability, and comfort with field work near