Field Services Technician 2

Kapsch TrafficCom AG; Memphis (TN); On-site; USD 68,770,000 - 83,097,000; Full time

Benefits offered by this job

Unlimited PTO

11 paid holidays

401(k)

Health insurance (medical, dental, and

Vision insurance

FSA

Job summary

Kapsch TrafficCom AG in Memphis is seeking a Field Service Technician II to perform preventative and corrective maintenance on ITS devices and infrastructure supporting the Memphis SmartWay system. You will diagnose and repair complex issues across CCTV, DMS, HAR, detection systems, and network equipment, and install or upgrade ITS hardware as needed.

The ideal candidate holds an Associate’s degree or equivalent experience, strong troubleshooting ability, and comfort with field work near

Qualifications

• Associate’s degree or equivalent experience in electronics, computer science, or related field.
• Strong troubleshooting skills in electrical, fiber optic, and network systems.
• Ability to read schematics and technical plans.
• Experience with electronic testing equipment.
• Knowledge of low voltage systems, networking, and wireless communications.
• Proficiency in Microsoft Windows and basic Office tools.
• Strong communication and problem-solving skills.
• Outdoor/roadside work near active traffic and elevated equipment.
• On-call rotation (approximately one week per month).
• CDL preferred or ability to obtain one, must obtain once hired.

Responsibilities

• Perform preventative and corrective maintenance on ITS systems.
• Respond to and resolve trouble tickets within required timelines.
• Diagnose and repair complex issues across multiple ITS devices.
• Maintain and support systems including CCTV, DMS, HAR, detection systems, wireless networks, and network equipment.
• Install, upgrade, modify, and replace ITS equipment as required.
• Utilize diagnostic tools and testing equipment to troubleshoot system faults.
• Maintain accurate logs, labor tracking, and service records.
• Support subcontractors and guide junior technicians in field operations.

Skills

Electrical troubleshooting

Fiber optic systems

Network systems

Schematics reading

Electronic testing equipment

Windows & Office

Communication skills

Outdoor/roadside work

On-call rotation

CDL preferred

Education

Associate’s degree in Electronics, Computer Science, or +6 years of relevant field experience

Tools

Diagnostic tools

Testing equipment

Network measurement tools

Job description

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. To learn more about our solutions and innovations, visit our website here.The Field Service Technician II is a role responsible for advanced maintenance, troubleshooting, and repair of Intelligent Transportation System (ITS) devices and infrastructure supporting the Memphis SmartWay system.How You'll Make an ImpactPerform preventative and corrective maintenance on ITS systemsRespond to and resolve trouble tickets within required timelinesDiagnose and repair complex issues across multiple ITS devicesMaintain and support systems including CCTV, DMS, HAR, detection systems, wireless communications, fiber optic networks, and network equipmentPerform utility locating for fiber and power infrastructureInstall, upgrade, modify, and replace ITS equipment as requiredUtilize diagnostic tools and testing equipment to troubleshoot system faultsMaintain accurate daily logs, labor tracking, and service recordsReceive and manage inventory and assist with material requestsSupport subcontractors and ensure work meets quality and specification standardsAssist and guide junior technicians in field operationsWhat Makes You a Great FitAssociate’s degree in Electronics, Computer Science, or +6 years of relevant field experience (ITS or similar preferred)Strong troubleshooting skills in electrical, fiber optic, and network systemsAbility to read schematics and technical plansExperience with electronic testing equipmentKnowledge of low voltage systems, networking, and wireless communicationsProficiency in Microsoft Windows and basic Office toolsStrong communication and problem-solving skillsOutdoor and roadside work near active traffic and elevated equipmentOn-call rotation (approximately one week per month)Non-standard hours including nights and weekends as neededHighly desiredExperience with ITS/SmartWay systemsHands-on work with CCTV, DMS, HAR, detection systems, and network infrastructureRF or microwave communication experienceRoadside or transportation system experienceCDL preferred or ability to obtain one, Must obtain once hiredWhat We OfferBuild expertise across networking, fiber optics, wireless communications, and intelligent transportation systemsContribute directly to the safety and efficiency of the regional transportation networkCareer growth, stability, and the opportunity to develop within a global organization.A competitive compensation range of $24.00–$29.00, based on experience, skills, internal equity, and market data.A full benefits package including: unlimited paid time off, 11 paid holidays, 401(k), a no-cost medical insurance option for employees (including dental and vision insurance), and an FSA option.Take the next step in your career with Kapsch.A Note on How We Use AI: We believe hiring is a human decision. AI supports some of the operational side of our process (things like interview scheduling and coordination), but every step that matters is handled by a person. Your application will be read, your interviews will be conducted, and your offer will be made by humans who are genuinely invested in getting it right.Applicants must have working rights in the United States and pass a background check.Kapsch is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. If you need assistance or an accommodation due to a disability, please contact our TA team. Kapsch TrafficCom is an Equal Opportunity Employer and is committed to creating an inclusive workplace. We consider all qualified applicants for employment without regard to any legally protected characteristic under applicable federal, state, or local law. Kapsch TrafficCom is a drug-free workplace.