ITS Field Service Technician II – Smart Mobility

Kapsch Group; Memphis (IN); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Unlimited paid time off

11 paid holidays

401(k)

No-cost medical insurance (employees,

FSA option

Job summary

Kapsch TrafficCom in Memphis is seeking a Field Service Technician II to perform advanced maintenance, troubleshooting, and repair of ITS devices and infrastructure supporting the Memphis SmartWay system.

You will diagnose complex issues across CCTV, DMS, HAR, fiber networks, and wireless systems, maintain logs, support inventory, and guide junior technicians, with on-call duties and non-standard hours as needed.

Qualifications

• Associate’s degree in Electronics, CS, or +6 years field experience preferred.
• Strong troubleshooting across electrical, fiber, and network systems.
• Ability to read schematics and technical plans.
• Experience with electronic testing equipment.
• Knowledge of low voltage, networking, and wireless.”
• Proficiency with Microsoft Windows and basic Office tools.
• Strong communication and problem-solving skills.
• Outdoor/roadside work near traffic and elevated equipment.
• On-call rotation about one week per month.
• Non-standard hours including nights and weekends as needed.

Responsibilities

• Perform preventative and corrective maintenance on ITS systems.
• Respond to and resolve trouble tickets within required timelines.
• Diagnose and repair complex issues across ITS devices.
• Maintain CCTV, DMS, HAR, detection systems, network equipment.
• Install, upgrade, modify, replace ITS equipment as required.
• Utilize diagnostic tools and testing equipment to troubleshoot faults.
• Maintain accurate daily logs, labor tracking, and service records.
• Receive and manage inventory and assist with material requests.
• Support subcontractors and ensure work meets standards.
• Assist and guide junior technicians in field operations.

Skills

Troubleshooting

Schematic reading

Electronic testing

Networking

Windows proficiency

Communication

Outdoor/roadside work

On-call rotation

Non-standard hours

Education

Associate’s degree in Electronics or Computer Science

Tools

Electronic testing equipment

Job description

Kapsch TrafficCom in Memphis is seeking a Field Service Technician II to perform advanced maintenance, troubleshooting, and repair of ITS devices and infrastructure supporting the Memphis SmartWay system.

You will diagnose complex issues across CCTV, DMS, HAR, fiber networks, and wireless systems, maintain logs, support inventory, and guide junior technicians, with on-call duties and non-standard hours as needed.