ServiceNow ITSM Technical BA — Agile ITIL Expert

Strategic Staffing Solutions; Lutz (FL); On-site; USD 69,327 - 98,739; Part time

Job summary

A leading staffing solutions provider is seeking a ServiceNow ITSM Technical Business Analyst to bridge business needs and technical teams. The ideal candidate should have strong skills in ITIL processes and ServiceNow. Responsibilities include gathering requirements, translating them into actionable User Stories, and collaborating with development teams. Qualifications include a relevant bachelor's degree and experience with Agile delivery. This contract position offers competitive pay and operates within the IT Services industry.

Qualifications

• 3+ years of experience as a Business Analyst focusing on ServiceNow.
• Strong understanding of ITIL processes.
• Proven experience in Agile/Scrum delivery model.

Responsibilities

• Elicit, analyze, document business requirements.
• Translate business needs into User Stories.
• Conduct gap analyses and recommend solutions.

Skills

Business Analysis

ServiceNow ITSM

Analytical skills

Problem-solving

Communication skills

Education

Bachelor's degree in Computer Science or related

Tools

ServiceNow

ITIL framework

Job description

A leading staffing solutions provider is seeking a ServiceNow ITSM Technical Business Analyst to bridge business needs and technical teams. The ideal candidate should have strong skills in ITIL processes and ServiceNow. Responsibilities include gathering requirements, translating them into actionable User Stories, and collaborating with development teams. Qualifications include a relevant bachelor's degree and experience with Agile delivery. This contract position offers competitive pay and operates within the IT Services industry.