Global ITIL & ITSM Process Lead (ServiceNow)

Applied Medical; Rancho Santa Margarita (CA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Education reimbursement

401(k) with match

Generous vacation & holidays

On-campus wellness

Mentorship & training

Job summary

Applied Medical is seeking an IT service management process specialist III to lead ITIL process development and continuous improvement across its global operations. You will partner with incident, change, and service transition teams to advance ITSM practices and drive efficiency.

The role requires five years in ITSM/IT operations, familiarity with Prince2/PMP/Agile, and strong stakeholder communication across international teams.

Qualifications

• Strong knowledge of ITIL principles and service management frameworks.
• Experience configuring and improving IT service management tools, especially ServiceNow.
• Familiarity with project management methodologies: Prince2, PMP, and Agile.

Responsibilities

• Develop, implement, and maintain IT service management processes (incident, change, problem) per ITIL best practices.
• Lead improvement initiatives to optimize IT service delivery across IT operations.
• Collaborate with IT and business teams across US, APAC, and Europe to align ITSM processes globally.
• Build stakeholder relationships, identify risks, and drive adoption of ITSM changes.
• Configure and enhance ServiceNow functionality to improve service quality and automation.

Skills

ITIL principles

Project management methodologies

Communication

Leadership

English proficiency

Education

Bachelor's degree in IT / CS or related

Tools

ServiceNow

Job description

Applied Medical is seeking an IT service management process specialist III to lead ITIL process development and continuous improvement across its global operations. You will partner with incident, change, and service transition teams to advance ITSM practices and drive efficiency.

The role requires five years in ITSM/IT operations, familiarity with Prince2/PMP/Agile, and strong stakeholder communication across international teams.