ITIL Service Leader: IT Operations & Strategy

ASM Research, An Accenture Federal Services Company; Indianapolis (IN); On-site; USD 80,000 - 100,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, seeks an IT program manager to lead organization IT activities and manage direct reports. You will ensure continuity of computer, network, and application services through planning, technical leadership, and project coordination.

Requirements include a Bachelor's in IT/CS or related field, 6-8 years in IT with 2-5 years managing IT staff, and hands-on experience with ServiceNow and CX1.

Qualifications

• Requires a Bachelor's degree in IT/CS or related field or equivalent experience.
• 6-8 years in IT with 2-5 years managing IT staff.
• Experience deploying and using ServiceNow and CX1.

Responsibilities

• Directs IT activities with managerial responsibilities for direct reports.
• Ensures continuity of computer, network, and application services for users and clients.
• Plans, leads, and coordinates IT projects and budgets.
• Stays current with IT developments to improve user productivity.
• Develops long- and short-range IT project plans and priorities.
• Verifies implementation and audits of technologies deployed.
• Leads system research to align with organizational goals.
• Mentors staff and enforces policies and performance expectations.

Skills

Communication skills

Leadership

Stakeholder engagement

Strategic planning

Mentoring staff

Education

Bachelor’s Degree in IT/CS or related field

Tools

ServiceNow

CX1

Job description

ASM Research, an Accenture Federal Services Company, seeks an IT program manager to lead organization IT activities and manage direct reports. You will ensure continuity of computer, network, and application services through planning, technical leadership, and project coordination.

Requirements include a Bachelor's in IT/CS or related field, 6-8 years in IT with 2-5 years managing IT staff, and hands-on experience with ServiceNow and CX1.