ITIL Service Delivery Lead

ASM Research, An Accenture Federal Services Company; Jefferson City (MO); On-site; USD 80,000 - 100,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company seeks an IT leader to direct IT activities and manage staff, ensuring continuity of computer, network, and application services for users and external customers.

The role emphasizes strategic planning, budgeting, and hands-on project coordination, with a focus on implementing best practices and improving information systems to support business goals.

Qualifications

• Bachelor’s Degree in IT, Computer Science or related field.
• 6–8 years IT experience with 2–5 years managing IT staff.
• Experience deploying and using ServiceNow and CX1.

Responsibilities

• Analyze and direct IT activities with managerial responsibilities for direct reports.
• Ensure continuity of computer, network, and application services for users and external customers.
• Plan budgets, forecast costs, equipment, software, and personnel needs.
• Lead projects with technical leadership and cross-functional coordination.
• Promote best practices and align IT services with business processes.
• Mentor staff and enforce policies; recruit and conduct performance reviews.

Skills

IT leadership

Project coordination

Strategic planning

Vendor management

Communication

Education

Bachelor's degree in IT or CS

Tools

ServiceNow

CX1

Job description

ASM Research, An Accenture Federal Services Company seeks an IT leader to direct IT activities and manage staff, ensuring continuity of computer, network, and application services for users and external customers.

The role emphasizes strategic planning, budgeting, and hands-on project coordination, with a focus on implementing best practices and improving information systems to support business goals.