IT Service Delivery Lead (ITIL/ServiceNow)

ASM Research, An Accenture Federal Services Company; Oklahoma City (OK); On-site; USD 80,000 - 100,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT program manager to lead IT-related activities, direct reports, and ensure continuous operation of computer, network, and application services across the organization and with customers.

You will align services with business processes, forecast needs, manage budgets, mentor staff, and drive technical leadership and improvements through strategic planning and stakeholder collaboration.

Qualifications

• Bachelor’s Degree in IT, Computer Science or a related field, or equivalent relevant experience.
• 6-8 years of experience in Information Technology with 2-5 years of experience managing IT staff.
• Management experience deploying and using ServiceNow and CX1.

Responsibilities

• Facilitates alignment of services with business processes and requirements and promotes best practices.
• Determines IT goals and provides technical leadership and project coordination.
• Forecasts costs, equipment, software, and personnel needs for IT projects.
• Prepares and administers project budgets and reports budget performance.
• Maintains up-to-date knowledge of IT trends and implements new software technologies to improve productivity.
• Studies problems, develops solutions for efficient operations, and improves information flow.
• Prepares long-range system project plans with priority recommendations.
• Verifies implementation and conducts audits of technologies implemented.
• Directs research and feasibility studies for system improvements.
• Leads the program/department and mentors staff; recruits and evaluates performance.

Skills

Communication skills

Team leadership

Long-term planning

Problem solving

Technical knowledge

Keeps up to date technically

Logical reasoning

Decision making

Interdepartmental collaboration

Education

Bachelor’s Degree in IT/Computer Science or related field

Tools

ServiceNow

CX1

Job description

ASM Research, An Accenture Federal Services Company, seeks an IT program manager to lead IT-related activities, direct reports, and ensure continuous operation of computer, network, and application services across the organization and with customers.

You will align services with business processes, forecast needs, manage budgets, mentor staff, and drive technical leadership and improvements through strategic planning and stakeholder collaboration.