IT Platform Services Director

ASM Research, An Accenture Federal Services Company; Oklahoma City (OK); On-site; USD 99,000 - 143,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an IT Services Senior Manager to lead enterprise IT operations across infrastructure, cloud, and security services. You will manage staff, align IT with business needs, and drive continuous improvement through policy development and technical leadership.

The role emphasizes budgeting, governance, and strategic IT solutions, with a focus on maintaining service continuity, compliance, and high performance in a DoD-aligned environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
• 7-10 years of experience in Information Technology.
• 5+ years of experience managing IT staff.
• Strong communication skills with the ability to clearly explain technical issues to technical and non-technical audiences.
• Advanced knowledge of commercial and open-source computer, network, telecom, hosted, and cloud hardware, software, and service offerings.
• Demonstrated ability to manage a matrixed workforce and drive collaboration across teams to meet department or contract objectives.
• Proven ability to identify, diagnose, isolate, and resolve complex technical and operational issues and implement corrective strategies.
• Strong analytical, reasoning, and problem-solving skills with the ability to assess alternatives and determine effective courses of action.
• Ability to think long-term, establish achievable action plans, and apply new technology knowledge to improve services and outcomes.
• Candidates must have a current security clearance and meet DoD 8140 compliance standard (minimum of Security+ cert)

Responsibilities

• Lead and direct IT-related activities across infrastructure, applications, networks, communications, cloud services, virtualization, databases, backup and recovery, disaster recovery, security, and compliance.
• Ensure continuity of computer, network, and application services through technical leadership, project coordination, service planning, and operational oversight.
• Align IT services with business processes and customer requirements while promoting best practices and continuous service improvement.
• Perform technical analysis, effort estimation, system and product design review, architectural fit assessment, compliance evaluation, resource planning, milestone management, and quality oversight.
• Forecast costs, software, hardware, equipment, and personnel needs for IT projects and operations, and prepare and administer budgets and budget performance reports.
• Recommend and implement hardware and software upgrades for business applications, servers, network equipment, laptops, mobile devices, and related IT assets.
• Design, develop, implement, and coordinate systems, policies, procedures, and standards to strengthen service delivery, security, and operational effectiveness.
• Audit systems and assess outcomes, ensure security of data and network access, and maintain backup and recovery readiness.
• Identify operational issues, analyze root causes, and implement strategic solutions to improve procedures, communications, reporting, and efficiency.
• Prepare short- and long-range systems plans and priority recommendations, oversee feasibility studies, and validate implementation success through monitoring, documentation, and system audits.
• Analyze complex business and user needs and recommend technical solutions that support consistency, maintainability, and quality across existing and future applications.
• Lead, mentor, and manage assigned staff, including recruiting, setting expectations, approving timecards, conducting performance reviews, coaching employees, and enforcing organizational policies and procedures.

Skills

IT operations leadership

Infrastructure & cloud management

Technical strategy

Budgeting & forecasting

Policy & governance

Stakeholder management

Matrix team leadership

Security compliance

Disaster recovery planning

Education

Bachelor's degree in Information Technology or related field

Tools

VMware virtualization

Cloud platforms

Job description

ASM Research, An Accenture Federal Services Company, is seeking an IT Services Senior Manager to lead enterprise IT operations across infrastructure, cloud, and security services. You will manage staff, align IT with business needs, and drive continuous improvement through policy development and technical leadership.

The role emphasizes budgeting, governance, and strategic IT solutions, with a focus on maintaining service continuity, compliance, and high performance in a DoD-aligned environment.